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For Companies At a Glance
- Tasks: Support residents during major works, ensuring clear communication and engagement.
- Company: Basildon Council partnered with Vivid Resourcing, focused on community support.
- Benefits: Rewarding role with opportunities for personal growth and community impact.
- Other info: Dynamic role with a focus on teamwork and community engagement.
- Why this job: Make a real difference in residents' lives while building strong relationships.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Basildon Council, in partnership with Vivid Resourcing, is seeking three dedicated and people-focused Client Resident Liaison Officers to support the smooth delivery of major works programmes across our housing services. You'll be the vital communication link between residents, contractors, technical teams and internal colleagues—ensuring that tenants and leaseholders feel informed, supported and heard throughout the lifecycle of each project. This is a rewarding, resident-facing role ideal for someone who thrives on relationship-building, problem-solving, and helping residents navigate essential improvements to their homes.
What You'll Be Doing
- Resident Engagement & Support
- Act as the primary contact for tenants and leaseholders throughout major works.
- Provide clear, accessible information through newsletters, notices, and direct communication.
- Carry out home visits to understand resident needs, gather feedback, and support individuals with additional requirements.
- Organise and participate in resident consultation meetings and events.
- Develop resident liaison plans for each scheme.
- Work closely with estate management, tenancy teams, and home ownership officers.
- Support decant arrangements, liaising with removal firms, contractors, and statutory authorities.
- Ensure contractors have the necessary property access and information.
Resident Liaison Officer in Basildon employer: Vivid Resourcing
Contact Detail:
Vivid Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you’ll need to convey information clearly and empathetically. Role-play scenarios with friends or family to boost your confidence in handling resident queries.
✨Tip Number 3
Showcase your problem-solving abilities! Prepare examples of how you've successfully navigated challenges in past roles. This will demonstrate your capability to handle the dynamic nature of resident engagement.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that perfect role. Plus, it shows you’re genuinely interested in joining our team at Basildon Council.
We think you need these skills to ace Resident Liaison Officer in Basildon
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your experience in building relationships and communicating effectively. We want to see how you’ve engaged with residents or clients in the past, so share those stories!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point—just like we do in our communication with residents.
Tailor Your Application: Make sure to customise your application for the Resident Liaison Officer role. We’re looking for specific examples of how you’ve handled similar responsibilities before, so don’t be shy about showcasing your relevant experience!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vivid Resourcing
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of resident engagement and support, as well as project communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully engaged with residents or clients in the past. Think about specific situations where you resolved issues or improved communication—this will highlight your problem-solving abilities and people-focused approach.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as a resident feeling unhappy with the work being done. Practise your responses to these scenarios, focusing on your communication strategies and how you would ensure residents feel heard and supported throughout the process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current projects, the team dynamics, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.