Job Title: Tenancy Sustainment Officer
Location: Midlands
Contract Length: 9 Months
Rate/Salary: Competitive
The Opportunity
We are working with a leading housing provider who is looking to appoint an experienced Tenancy Sustainment Officer on an interim basis.
This role would suit a housing professional who is committed to helping residents maintain secure, sustainable tenancies. You will play a key part in preventing homelessness by providing practical advice, guidance and tailored support to individuals facing challenges that may affect their ability to remain in their homes.
Key Responsibilities
* Manage a caseload of residents who require additional support to maintain their tenancies.
* Identify potential risks to tenancy stability and take early action to prevent tenancy breakdown.
* Work directly with residents to address issues that could lead to homelessness.
* Provide guidance around rent arrears, welfare benefits, household budgeting and financial hardship.
* Develop individual support plans in partnership with residents, setting clear objectives and achievable outcomes.
* Signpost and refer residents to relevant internal services and external support organisations.
* Build effective working relationships with Housing Officers, Income teams and other partner agencies.
* Undertake home visits where necessary to assess residents' circumstances and provide appropriate support.
* Maintain detailed, accurate case notes and ensure all records are kept up to date.
* Ensure all work is carried out in accordance with relevant housing legislation, organisational policies and procedures.
* Help improve tenancy outcomes by promoting independence, engagement and long-term housing stability.
* Worked with high risk, complex needs tenants previously
About You
The successful candidate will have a background in social housing, tenancy sustainment, homelessness prevention, income management or a similar support-focused environment.
You will ideally demonstrate:
* Previous experience managing a caseload within social housing or a related service.
* A sound understanding of tenancy sustainment, homelessness prevention and the factors that can lead to tenancy failure.
* Experience supporting residents with complex needs or multiple challenges.
* Knowledge of welfare benefits, rent arrears management, budgeting and financial inclus...
Tenancy Sustainment Officer in West Bromwich employer: Vivid Resourcing Ltd
Join a dedicated council in South Wales that prioritises public health and environmental protection, offering a supportive work culture where your expertise as an Environmental Health Officer will make a tangible difference in the community. With opportunities for professional growth and a commitment to employee development, you will be part of a team that values collaboration and innovation in tackling public health challenges. Enjoy the benefits of working in a vibrant location with a focus on meaningful impact and community well-being.
