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- Tasks: Manage rent accounts and support residents in financial stability.
- Company: Reputable Housing Association with a supportive culture.
- Benefits: Hybrid working, potential for contract extension, and impactful work.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in rent recovery and strong communication skills.
- Other info: Flexible working arrangements and a chance to work with vulnerable communities.
Location: Midlands (West & East Midlands)
Contract: 6-Month Temporary (Strong Potential for Extension)
Working Pattern: Hybrid (Home Working with Estate & Office Visits)
We are working in partnership with a well-established Housing Association operating across the Midlands who are seeking an experienced Income Officer to join their team. This is an excellent opportunity for a rent management professional who can make an immediate impact and support residents to sustain their tenancies.
Role Overview
As an Income Officer, you will manage a patch of rent accounts, maximising rental income while delivering a supportive, customer-focused approach to arrears management. You will intervene early, prevent escalation, and progress legal action where necessary.
Key Responsibilities
- Manage a patch of rent accounts across general needs and/or supported housing
- Proactively monitor rent arrears and take early action to prevent escalation
- Engage with residents to agree and sustain affordable repayment plans
- Provide advice and guidance on welfare benefits, Universal Credit, and financial inclusion
- Prepare and progress cases for legal action, including court attendance where required
- Work collaboratively with Housing Officers, Financial Inclusion teams, and external agencies
- Maintain accurate rent account records, case notes, and legal documentation
- Carry out home visits and attend estate-based meetings as required
About You
- Previous experience as an Income Officer, Rent Officer, or similar role (minimum 12–18 months)
- Strong knowledge of rent recovery, housing legislation, and welfare benefits
- Confident managing arrears cases from early intervention through to court action
- Excellent communication, negotiation, and problem-solving skills
- Experience working with vulnerable residents and partner agencies
- Comfortable lone-working and managing a varied caseload
- Able to start on 5th January with no notice restrictions
Why Apply?
- Reputable and supportive Housing Association
- Genuine opportunity for contract extension or permanent role
- Hybrid and flexible working arrangement
- Opportunity to make a real difference to residents’ financial stability
If this sounds like the right opportunity for you, please apply with your latest CV. You’re also welcome to share this role with anyone who may be interested.
Income Officer in West Bromwich employer: Vivid Resourcing Ltd
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience as an Income Officer aligns with their mission. Show them you’re not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing arrears and working with vulnerable residents. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates. Let’s get you that Income Officer role!
We think you need these skills to ace Income Officer in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an Income Officer or in similar roles. Use keywords from the job description to show that you understand what we're looking for and how you fit the bill.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've managed rent accounts and supported residents in the past. We want to see your personality and passion for the role.
Showcase Your Skills: Don’t forget to mention your knowledge of housing legislation and welfare benefits. Highlight your communication and problem-solving skills, as these are key to succeeding in this role with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of rent recovery, housing legislation, and welfare benefits. Being able to discuss these topics confidently will show that you're the right fit for the Income Officer role.
✨Showcase Your Experience
Prepare specific examples from your previous roles where you've successfully managed arrears cases or engaged with residents. This will help demonstrate your problem-solving skills and your ability to handle a varied caseload.
✨Practice Your Communication Skills
As an Income Officer, you'll need to communicate effectively with residents and partner agencies. Practise articulating your thoughts clearly and concisely, especially when discussing sensitive topics like financial issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest and helps you assess if the organisation is the right fit for you.
