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- Tasks: Lead and manage the Housing Benefits team to deliver top-notch service.
- Company: Join a dynamic team focused on customer satisfaction and compliance.
- Benefits: Competitive pay, professional development, and a supportive work environment.
- Other info: Opportunity for career growth and collaboration across teams.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in a supervisory role within Revenues and Benefits is essential.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We are seeking an experienced Benefits Team Leader to join the Benefits service on a temporary basis. The postholder will lead, manage, and coordinate the Housing Benefit Team, supporting the wider Revenues, Benefits and Customer Contact (RBCC) service to ensure the effective delivery of service objectives and performance targets.
A key focus of the role will be effective use and oversight of the Academy system, ensuring accuracy, performance, and compliance across all benefits processes.
Key Responsibilities- Lead, manage, and develop the Housing Benefits team to deliver a high-quality, compliant, and customer-focused service aligned to agreed performance targets.
- Ensure effective use of the Academy system, maintaining high standards of data accuracy, workflow management, and system performance.
- Monitor, analyse, and report on team and service performance, using system data to drive improvements and corrective actions.
- Ensure accurate and timely processing of Housing Benefit and associated claims in line with current legislation and guidance.
- Oversee complex and sensitive benefits cases, providing technical guidance and decisionâmaking support to the team.
- Maintain oversight of data integrity and reporting outputs within Academy, ensuring compliance and audit readiness.
- Support the wider Revenues, Benefits and Customer Contact service, working collaboratively across teams to achieve shared objectives.
- Contribute to continuous improvement initiatives, including optimising processes and system usage.
- Deputise for senior management where required, representing the service in meetings and decisionâmaking forums.
- Ensure all activities align with corporate policies, service standards, and statutory obligations.
- Proven experience in a supervisory or management role within a high-volume, customer-focused Revenues and Benefits environment.
- Strong working knowledge of Housing Benefit and/or Council Tax Support legislation.
- Handsâon experience using the Academy Benefits system, including workflow management, processing, and reporting.
- Experience of managing performance using system data, with the ability to drive service improvements.
- Excellent leadership and people management skills, with the ability to motivate and develop staff.
- Strong communication and organisational skills, with the ability to manage competing priorities effectively.
- Analytical and solutionâfocused approach, with the ability to interpret data and resolve complex issues.
Benefits Team Leader in West Bromwich employer: Vivid Resourcing Ltd
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Benefits Team Leader in West Bromwich
â¨Tip Number 1
Network like a pro! Reach out to your connections in the benefits sector and let them know you're on the hunt for a Benefits Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Academy system and relevant legislation. Be ready to discuss how you've used data to drive improvements in past roles, as this will show you're the right fit for leading a high-performing team.
â¨Tip Number 3
Donât just apply anywhere; focus on companies that align with your values and career goals. Check out our website for opportunities that match your skills and experience, and tailor your approach to each one.
â¨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you're the perfect candidate for the Benefits Team Leader position.
We think you need these skills to ace Benefits Team Leader in West Bromwich
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and working with the Academy system. We want to see how your skills align with the role of Benefits Team Leader!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience and how you've motivated teams in a customer-focused environment. We love seeing examples of how you've driven performance improvements!
Be Data-Savvy: Since the role involves monitoring and analysing performance data, include any relevant experience you have with data management and reporting. Show us how you've used data to make informed decisions in past roles.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you donât miss out on any important updates!
How to prepare for a job interview at Vivid Resourcing Ltd
â¨Know Your Stuff
Make sure you brush up on your knowledge of Housing Benefit and Council Tax Support legislation. Being able to discuss these topics confidently will show that you're not just familiar with the role, but that youâre genuinely interested in it.
â¨Master the Academy System
Since the role involves effective use of the Academy system, itâs crucial to demonstrate your hands-on experience with it. If you can, prepare examples of how you've used the system for workflow management or reporting in previous roles.
â¨Showcase Your Leadership Skills
Be ready to talk about your experience in managing teams. Think of specific instances where you motivated your team or improved performance. This will help illustrate your leadership style and how you can contribute to the Benefits Team.
â¨Data-Driven Mindset
Prepare to discuss how you've used data to drive improvements in past roles. Bring examples of how you monitored performance and made decisions based on data analysis. This will highlight your analytical skills and solution-focused approach.