Title: Tenany Sustainment Officer Location: Midlands Length of Contract: 4 Months Rate/Salary: Competitive We are currently recruiting for an experienced Tenancy Sustainment Officer to join a leading housing provider on an interim basis. This is an excellent opportunity for someone with a strong background in social housing who is passionate about supporting residents to maintain their tenancies and prevent homelessness. The Role As a Tenancy Sustainment Officer, you will work closely with residents who may be experiencing financial, personal or social challenges that could put their tenancy at risk. You will provide proactive, customer-focused support, helping residents overcome barriers and access the appropriate services and support. Key responsibilities will include: * Managing a caseload of residents who require tenancy sustainment support. * Identifying and addressing issues that could place tenancies at risk. * Working proactively with residents to prevent tenancy failure and homelessness. * Supporting residents with rent arrears, benefit entitlement, budgeting and financial difficulties. * Making appropriate referrals to internal teams and external support agencies. * Working closely with Housing Officers, Income teams and other key stakeholders. * Developing effective support and action plans with residents. * Carrying out home visits where required. * Maintaining accurate and up-to-date case records. * Working in line with relevant housing legislation, policies and procedures. * Promoting tenancy stability and positive outcomes for residents. About You We are looking for someone with previous experience within social housing, tenancy sustainment, homelessness, income recovery or a related field. You will ideally have: * Experience managing a caseload within a housing or related environment. * A good understanding of tenancy sustainment and homelessness prevention. * Experience supporting residents experiencing complex or multiple needs. * Knowledge of welfare benefits, rent arrears and financial inclusion. * Excellent communication and interpersonal skills. * The ability to build positive relationships with residents and partner agencies. * Strong organisational and case management skills. * The ability to work independently and manage competing priorities. * A proactive, empathetic and solution-focused approach. Previous experience within a Housing Association, Local Authority or other social housing environment is highly desirable. Please apply if interested
Tenancy Sustainment Officer employer: Vivid Resourcing Ltd
Join a dedicated council in South Wales that prioritises public health and environmental protection, offering a supportive work culture where your expertise as an Environmental Health Officer will make a tangible difference in the community. With opportunities for professional growth and a commitment to employee development, you will be part of a team that values collaboration and innovation in tackling public health challenges. Enjoy the benefits of working in a vibrant location with a focus on meaningful impact and community well-being.
