At a Glance
- Tasks: Provide top-notch support to customers facing housing challenges and assist the Housing Options team.
- Company: Join a dedicated team focused on making a difference in housing and homelessness.
- Benefits: Gain valuable experience, develop your skills, and contribute to meaningful community work.
- Other info: Site-based role for 3 days a week; car access preferred.
- Why this job: Make a real impact by helping people find housing solutions and support vulnerable communities.
- Qualifications: Customer service experience is essential; housing knowledge is a plus.
Please note that this is a site-based role for 3 days per week. Due to the office location, access to a car is preferred.
About the Role
We are looking to recruit a full-time temporary Housing Admin Support Officer to join a small, dedicated team delivering a customer-focused service within the Housing Options and Homelessness team. Previous experience in a customer-facing role is essential, while experience within a housing or homelessness environment would be advantageous.
Key Responsibilities
- Deliver a high-quality, customer-focused service to both internal and external stakeholders, supporting the Housing Options team in identifying and processing appropriate solutions for customers experiencing homelessness or housing difficulties.
- Act as a first point of contact for customers, providing advice, support, and guidance where appropriate.
- Support the Housing Options service in fulfilling the Council’s statutory responsibilities under homelessness legislation, including the Homelessness Reduction Act 2017, Localism Act 2011, relevant codes of guidance, case law, and internal policies and procedures.
- Provide administrative support across homelessness, housing advice, and housing allocations services.
- Liaise effectively with Council departments, statutory and voluntary organisations, Local Authorities, landlords, solicitors, banks, and building societies.
- Receive, record, and accurately triage customer enquiries across the Housing Options Service, including conducting initial telephone assessments.
- Maintain accurate records and manage the input of documents, correspondence, and data within Housing Options systems.
Skills & Experience Required
- Excellent communication skills with the ability to remain professional and effective in challenging situations.
- Strong customer service and written communication skills.
- Good working knowledge of Microsoft Office applications, including Word, Outlook, and Excel.
- Ability to prioritise workloads, meet deadlines, and work effectively in a fast-paced environment.
- Experience working in a frontline, customer-focused role, dealing with members of the public both in person and over the telephone.
- Strong team-working skills, with a willingness to share responsibility, support colleagues, and contribute towards team objectives.
Housing Admin Support Officer in Rochford employer: Vivid Resourcing Ltd
As a Housing Admin Support Officer, you will be part of a dedicated team that prioritises customer service and community support in a rewarding environment. Our organisation fosters a collaborative work culture, offering opportunities for professional growth and development while making a meaningful impact on the lives of those facing housing challenges. With flexible working arrangements and a supportive atmosphere, we ensure our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Admin Support Officer in Rochford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or related fields. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your customer service experience aligns with their mission, especially in supporting those facing housing difficulties.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with customers and stakeholders, being able to articulate your thoughts clearly will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Admin Support Officer in Rochford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Admin Support Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and stakeholders, emphasise your strong communication skills in your application. Share examples of how you've effectively handled challenging situations in the past – we love a good story!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can manage information efficiently, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your Stuff
Make sure you brush up on the key responsibilities of the Housing Admin Support Officer role. Familiarise yourself with homelessness legislation like the Homelessness Reduction Act 2017 and Localism Act 2011. This will show that you're not just interested in the job, but that you understand the context in which you'll be working.
✨Show Off Your Customer Service Skills
Since this role is all about delivering a high-quality, customer-focused service, think of specific examples from your past experiences where you've excelled in customer service. Be ready to discuss how you handled challenging situations and what you did to ensure customer satisfaction.
✨Get Tech-Savvy
Brush up on your Microsoft Office skills, especially Word, Outlook, and Excel. You might be asked about your experience with these tools, so having some examples of how you've used them in previous roles can really set you apart.
✨Team Player Vibes
This role requires strong team-working skills, so be prepared to talk about how you’ve collaborated with others in the past. Share stories that highlight your willingness to support colleagues and contribute to team objectives, as this will resonate well with the interviewers.
