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For Companies At a Glance
- Tasks: Lead revenue collection and manage teams to ensure excellent customer service.
- Company: Join a vital public service organisation focused on community impact.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and growth.
- Why this job: Make a difference in public service while developing your leadership skills.
- Qualifications: Experience in revenue collection and team management is essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Are you a strategic and customer-focused leader with a passion for public service? We\’re working on behalf of our client to find an exceptional Revenues and Debt Service Manager-a pivotal role at the heart of one of the organisation\’s most vital service areas. As the Revenues and Debt Service Manager, you will take the lead in administering, collecting, and enforcing key income streams, including Council Tax and National Non-Domestic Rates (NNDR). You\’ll be responsible for the direct management of the in-house Council Tax team and will oversee the outsourced NNDR service, ensuring that operations are efficient, compliant, and truly centred around the customer experience. Key Responsibilities: Lead the full revenue lifecycle across billing, collection, recovery, and enforcement. Drive service innovation and continuous improvement aligned with strategic priorities. Manage external partnerships, particularly the outsourced NNDR service provider. Oversee high-quality customer service across all channels-online, phone, and in-person. Ensure operational compliance, robust governance, and quality assurance. Collaborate with the Head of Revenue and Debt to shape long-term strategies and inform budget planning. What We\’re Looking For: We\’re seeking a results-driven and visionary leader who brings: A strong background in revenue collection, debt recovery, and local government finance. Experience managing complex teams and service contracts in a performance-focused environment. A track record of delivering customer excellence and embedding continuous service improvement. The ability to navigate and interpret financial regulations with integrity and accuracy. A strategic mindset with the ability to balance policy, performance, and people leadership. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law
Revenues and Debt Service Manager employer: Vivid Resourcing Ltd
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues and Debt Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in local government finance. This knowledge will not only help you understand the role better but also demonstrate your commitment to staying informed during any discussions.
✨Tip Number 2
Network with professionals in the field of revenue collection and debt recovery. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven service innovation and continuous improvement in previous roles. Highlighting your achievements in these areas will set you apart as a results-driven leader.
✨Tip Number 4
Research the organisation's current challenges and successes in revenue management. Being able to speak knowledgeably about their operations will show that you're genuinely interested and ready to contribute from day one.
We think you need these skills to ace Revenues and Debt Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in revenue collection and debt recovery, as well as your leadership skills. Use specific examples that demonstrate your ability to manage teams and improve customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for public service and how your strategic mindset aligns with the organisation's goals. Mention your experience with local government finance and your commitment to continuous improvement.
Highlight Relevant Achievements: When detailing your work history, focus on achievements that showcase your ability to drive service innovation and manage complex teams. Use metrics where possible to quantify your success in previous roles.
Prepare for Potential Questions: Anticipate questions related to financial regulations, customer service excellence, and team management. Prepare thoughtful responses that reflect your experience and strategic approach to challenges in the role.
How to prepare for a job interview at Vivid Resourcing Ltd
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations of the Revenues and Debt Service Manager position. Familiarise yourself with key terms like Council Tax and NNDR, as well as the importance of customer service in this role.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your experience in managing teams and driving performance. Highlight specific instances where you've led service improvements or navigated complex team dynamics, as this will resonate well with the interviewers.
✨Emphasise Customer-Centric Approaches
Since the role focuses on customer experience, be ready to discuss how you've previously ensured high-quality service delivery. Share strategies you've implemented to enhance customer satisfaction and how you measure success in this area.
✨Be Prepared for Regulatory Questions
Given the financial nature of the role, expect questions about your understanding of financial regulations and compliance. Brush up on relevant laws and be prepared to discuss how you've ensured adherence to these in past roles.
