At a Glance
- Tasks: Coordinate and manage property repairs while ensuring excellent customer care.
- Company: Join a dynamic team focused on delivering top-notch service in social housing.
- Benefits: Competitive pay, potential for extension, and a supportive work environment.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives by ensuring their homes are well-maintained.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and experienced Repairs Coordinator to join our fast-paced team. This is a vital role at the heart of our service, ensuring that property repairs are handled efficiently, professionally, and with the resident's experience at the forefront.
Your Role
- Own the end-to-end process of repair cases, balancing technical coordination with excellent customer care, ensuring works are completed right the first time.
- Oversee repairs from the initial report through to successful completion.
- Schedule inspections, surveys, and maintenance appointments while liaising with surveyors, contractors, and internal teams.
- Act as the primary point of contact, keeping residents fully informed and managing expectations with empathy and clarity.
- Maintain meticulous records within our housing management systems and use data to help us identify service improvements.
What You Bring to the Team
- Proven background in social housing or local authority.
- Solid experience in coordinating repairs and maintenance works.
- Exceptional interpersonal skills; comfortable speaking with diverse stakeholders, from residents to contractors.
We think you need these skills to ace Repairs Coordinator / Scheduler in Peterborough
Communication Skills
Attention to Detail
Problem-Solving Skills
Time Management
Coordination Skills
Interpersonal Skills
Record Keeping
