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For Companies At a Glance
- Tasks: Join our team to enhance housing services through data-driven insights and performance management.
- Company: Be part of a forward-thinking Housing Department focused on customer-centric improvements.
- Benefits: Enjoy opportunities for professional growth, collaboration, and making a real impact in the community.
- Why this job: Shape housing policies while driving service improvement and engaging with diverse stakeholders.
- Qualifications: Experience in housing management, performance reporting, and strong analytical skills are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and skilled Performance Improvement & Insight Officer to join our newly established Business Insight and Improvement Team within the Housing Department. This pivotal role focuses on shaping housing services from the customer's perspective, delivering robust performance management frameworks, and using data-driven insights to drive service improvement and inform strategic decisions.
Key Responsibilities
- Policy & Strategy Development: Lead the creation and implementation of housing policies and procedures, including those related to Anti-Social Behaviour (ASB), Housing Repairs, Social Housing, ensuring alignment with statutory regulations and council standards.
- Performance Management: Design, deliver, and maintain a comprehensive performance management framework that promotes continuous improvement, drives accountability, and informs decision-making.
- KPI Reporting & Data Analysis: Develop, report, and monitor performance and insight data, ensuring accessible and accurate information underpins business and service-level decisions.
- Service Improvement Initiatives: Drive and deliver projects, interventions, and improvement initiatives, aligning closely with corporate and business plans.
- Regulatory Compliance: Ensure compliance with statutory regulations, professional codes of practice, and internal council policies.
- Stakeholder Engagement: Collaborate with Case Management and Customer Services teams to ensure high-quality enquiry and case handling, supporting the upskilling of staff where necessary.
Essential Skills & Experience
- Housing Management Experience: Proven experience in housing management, including policy and strategy writing, and performance reporting.
- Performance Management Expertise: Significant experience in developing effective monitoring and reporting frameworks, with a focus on process engineering.
- Regulatory Knowledge: Understanding of housing legislation and regulatory requirements, including the Safety and Quality Standard and Transparency, Influence, and Accountability Standard.
- Analytical Skills: Ability to analyse data and other sources of insight and intelligence, and report on outcomes to inform improvement and assurance work.
- Communication Skills: Excellent written and verbal communication skills, with the ability to present information clearly and concisely to a range of audiences.
- Project Management: Experience in leading or contributing to recognised performance regimes such as ISO 9000 or the European Framework for Quality Management (EFQM).
Desirable Attributes
- Customer-Centric Approach: A focus on customer satisfaction and service improvement.
- Stakeholder Engagement: Experience in engaging with tenants, leaseholders, and other stakeholders to shape and deliver services.
- Continuous Improvement: Commitment to continuous professional development and staying abreast of industry best practices.
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Improvement & Insight Officer (Housing)
✨Tip Number 1
Familiarise yourself with the latest housing legislation and regulatory requirements. This knowledge will not only help you understand the role better but also demonstrate your commitment to compliance during any discussions.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in performance management and service improvement. Engaging with these individuals can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data-driven insights to improve services in previous roles. Being able to articulate your impact will set you apart from other candidates.
✨Tip Number 4
Showcase your customer-centric approach by highlighting any past experiences where you've successfully engaged with stakeholders or improved customer satisfaction. This will align well with the values of the role.
We think you need these skills to ace Performance Improvement & Insight Officer (Housing)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in housing management and performance reporting. Use specific examples that demonstrate your skills in policy development and data analysis, as these are key for the Performance Improvement & Insight Officer role.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of the housing sector and your commitment to customer-centric service improvement. Mention any experience you have with regulatory compliance and stakeholder engagement, as these are essential for the position.
Showcase Analytical Skills: Provide examples in your application that showcase your analytical skills. Discuss how you've used data-driven insights to inform decisions or improve services in previous roles, as this is a critical aspect of the job.
Highlight Communication Skills: Since excellent communication skills are vital for this role, ensure you demonstrate your ability to present information clearly. You might include instances where you've successfully communicated complex ideas to diverse audiences, which will strengthen your application.
How to prepare for a job interview at Vivid Resourcing Ltd
✨Showcase Your Housing Management Experience
Be prepared to discuss your previous roles in housing management. Highlight specific policies or strategies you've developed and how they align with statutory regulations. This will demonstrate your understanding of the sector and your ability to contribute effectively.
✨Demonstrate Analytical Skills
Expect questions that assess your ability to analyse data and derive insights. Prepare examples of how you've used data to inform decisions or improve services in past roles. This will show your capability in driving performance improvement through data-driven insights.
✨Communicate Clearly and Concisely
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to present complex information in a straightforward manner, as you may need to explain your findings to various stakeholders.
✨Emphasise Your Commitment to Continuous Improvement
Discuss your dedication to professional development and staying updated on industry best practices. Share any relevant training or certifications you've pursued, as this reflects your proactive approach to enhancing your skills and knowledge in housing management.
