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- Tasks: Manage rent accounts, support residents, and maximise rental income.
- Company: Respected Housing Association in Greater Manchester.
- Benefits: Hybrid working, potential for permanent role, and impactful work.
- Why this job: Make a real difference in residents' financial stability.
- Qualifications: Experience in rent management and strong communication skills.
- Other info: Flexible working arrangements and supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
Location: Greater Manchester
Contract: 3 Months Temporary (Strong Potential to Be Extended)
Working Pattern: Hybrid (Home Working & Estate/Office Visits)
We are partnering with a well-regarded Housing Association in Greater Manchester who are seeking an experienced Income Officer to join their team. This is an excellent opportunity for someone with a strong background in rent management and income recovery who can make an immediate impact.
Role Overview
As an Income Officer, you will be responsible for managing rent accounts across a defined patch, maximising rental income while supporting residents to sustain their tenancies. You will take a proactive, customer-focused approach to arrears management, early intervention, and legal processes where required.
Key Responsibilities
- Manage a patch of rent accounts across general needs and/or supported housing
- Proactively monitor rent arrears and take early action to prevent escalation
- Engage with residents to agree and maintain affordable repayment plans
- Provide advice and support around welfare benefits, Universal Credit, and financial inclusion
- Prepare and progress cases for legal action where necessary, including court attendance
- Work closely with Housing Officers, Financial Inclusion teams, and external agencies
- Maintain accurate case notes, documentation, and rent account records
- Carry out home visits and attend meetings as required
About You
- Previous experience as an Income Officer, Rent Officer, or similar (minimum 12-18 months)
- Strong knowledge of rent recovery, housing legislation, and welfare benefits
- Confident managing arrears cases from early intervention through to legal action
- Excellent communication, negotiation, and problem-solving skills
- Experience working with vulnerable residents and partner agencies
- Comfortable lone-working and managing a varied caseload
- Able to start on 5th January with no notice restrictions
Why Apply?
- Respected and supportive Housing Association
- Genuine temp-to-perm opportunity
- Hybrid and flexible working arrangement
- Opportunity to make a real difference to residents' financial stability
If this sounds like the right opportunity for you, please apply with your latest CV.
Income Officer in Nottingham employer: Vivid Resourcing Ltd
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the Housing Association and understanding their values. Tailor your answers to show how your experience aligns with their mission, especially around supporting residents and managing rent accounts.
✨Tip Number 3
Practice your communication skills! As an Income Officer, you'll need to engage effectively with residents. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income Officer in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an Income Officer or in similar roles. We want to see how your skills in rent management and income recovery can make a difference in our team!
Showcase Your Skills: In your application, emphasise your communication and problem-solving skills. We’re looking for someone who can engage with residents effectively and manage arrears cases confidently.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure you clearly outline your relevant experience and how it aligns with the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of rent management and income recovery. Familiarise yourself with housing legislation and welfare benefits, as these are crucial for the Income Officer role. Being able to discuss these topics confidently will show that you're serious about making an impact.
✨Showcase Your Experience
Prepare specific examples from your previous roles where you've successfully managed arrears or supported residents. Highlight your problem-solving skills and any instances where you've had to engage with vulnerable residents or partner agencies. This will demonstrate your hands-on experience and ability to handle the responsibilities of the job.
✨Practice Your Communication Skills
As an Income Officer, you'll need to communicate effectively with residents and colleagues alike. Practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios, like negotiating repayment plans or discussing welfare benefits, to build your confidence.
✨Be Ready for Questions
Expect questions about how you would handle specific situations, such as escalating arrears cases or preparing for legal action. Think through your approach to these scenarios in advance, so you can respond thoughtfully and demonstrate your proactive, customer-focused mindset.
