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For Companies At a Glance
- Tasks: Administer Council Tax accounts and ensure compliance with legislation while providing excellent customer service.
- Company: Join a supportive local authority team dedicated to effective revenue management.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference in your community by managing vital Council Tax services.
- Qualifications: Experience in local authority Council Tax services and knowledge of Northgate systems required.
- Other info: Enjoy a dynamic work environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems.
The Role
You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity.
Key Responsibilities
- Administer Council Tax accounts, including new accounts, amendments and closures
- Process discounts, exemptions, reductions and changes of circumstances
- Issue bills, reminders and notices in line with legislation and council procedures
- Undertake recovery action, including reminders, summonses and enforcement referrals
- Respond to customer enquiries by telephone, email and correspondence
- Liaise with internal services and external partners as required
- Accurately maintain records using Northgate (NEC) Revenues systems
- Ensure compliance with Council Tax legislation, policies and audit requirements
- Support collection performance and service targets
About You
You will have:
- Experience working in a local authority Council Tax service
- Working knowledge of Council Tax legislation and recovery processes
- Experience using Northgate (NEC) systems (essential)
- Strong attention to detail and ability to manage a varied caseload
- Good customer service and communication skills
- Ability to work independently and as part of a team
Council Tax Officer in Nottingham employer: Vivid Resourcing Ltd
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer in Nottingham
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to Council Tax legislation and customer service. We want you to feel confident and ready to showcase your expertise!
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what the hiring managers are looking for and how to stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team.
We think you need these skills to ace Council Tax Officer in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in local authority environments and your knowledge of Northgate systems. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Council Tax Officer role. Mention your customer service skills and attention to detail, and how they’ll help us maintain high standards.
Showcase Your Compliance Knowledge: Since compliance with legislation is key in this role, make sure to mention any specific experience you have with Council Tax legislation and recovery processes. We love candidates who understand the ins and outs of the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax legislation and recovery processes. Familiarise yourself with the Northgate (NEC) Revenues systems, as this will be crucial for the role. Being able to discuss specific examples from your past experience will show that you’re not just knowledgeable but also practical.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, prepare to share examples of how you've handled customer enquiries in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will highlight your strong communication skills and attention to detail.
✨Demonstrate Teamwork
Even though this is a remote position, teamwork is still key. Be ready to discuss how you've collaborated with colleagues in previous roles, especially in a local authority environment. Highlight any experiences where you worked closely with different departments to achieve common goals.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the challenges they face in the Revenues service, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
