At a Glance
- Tasks: Coordinate repairs and maintenance while ensuring top-notch customer service.
- Company: Join a dynamic team focused on home maintenance and customer satisfaction.
- Benefits: Gain valuable experience in a fast-paced environment with growth opportunities.
- Other info: Perfect for those who thrive in a busy, varied role.
- Why this job: Make a real difference by helping customers and managing essential services.
- Qualifications: Customer service experience and strong organisational skills are a must.
We’re looking for a highly organised and customer-focused Home Maintenance Service Coordinator to join our team. This is a fast-paced, varied role where you’ll play a key part in coordinating repairs, maintenance, and property services—ensuring customers remain at the heart of everything we do. You’ll work closely with contractors, internal teams, and residents to ensure works are delivered efficiently across a range of services including repairs, voids, grounds maintenance, and damp & mould cases.
What You’ll Be Doing
- Coordinating and scheduling repairs, maintenance, and property services activities
- Liaising with customers, contractors, and internal teams to ensure smooth delivery
- Managing work orders, raising purchase orders, and tracking job progress
- Supporting voids processes from property empty stage through to handover
- Ensuring all systems and records are accurate and up to date
- Handling customer queries and supporting complaint resolution
- Producing reports and analysing service performance and trends
- Supporting vulnerable customers, including those requiring temporary re-housing
- Working across multiple workstreams including repairs, disrepair, compliance, and cleaning
What We’re Looking For
- Experience in a customer-focused environment
- Strong organisational skills with the ability to manage multiple priorities
- Excellent communication skills and a calm, professional approach
- Good IT skills (including Microsoft Office)
- Confident handling data, systems, and reporting
- Self-motivated with a proactive attitude
Home Maintenance Service Co-Ordinator in Newcastle under Lyme employer: Vivid Resourcing Ltd
Join our dynamic team as a Home Maintenance Service Coordinator, where you'll thrive in a supportive and collaborative work culture that prioritises customer satisfaction. We offer excellent employee growth opportunities, comprehensive training, and a commitment to your professional development, all while working in a vibrant location that fosters community engagement and teamwork. Experience the unique advantage of being part of a company that values its employees and encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Home Maintenance Service Co-Ordinator in Newcastle under Lyme
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral—definitely a foot in the door!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and coordination. Think about specific examples from your past experiences that highlight your organisational skills and ability to handle multiple priorities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows that you’re proactive—just what they’re looking for!
We think you need these skills to ace Home Maintenance Service Co-Ordinator in Newcastle under Lyme
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Home Maintenance Service Coordinator role. Highlight your organisational skills and customer-focused experience to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've coordinated services or managed customer queries in the past—this is your chance to shine!
Show Off Your IT Skills:Since good IT skills are essential, mention any relevant software or systems you’ve used before. If you’re comfortable with Microsoft Office, let us know how you’ve used it to manage data or produce reports.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Home Maintenance Service Coordinator role. Familiarise yourself with the key responsibilities like coordinating repairs and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you keep track of tasks and ensure everything runs smoothly, as this will highlight your suitability for the fast-paced environment.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully, showing that you can maintain a calm and professional approach even under pressure.
✨Prepare for Customer Scenarios
Expect questions about handling customer queries and complaints. Think of specific situations where you've resolved issues effectively. This will not only showcase your customer-focused mindset but also demonstrate your problem-solving skills, which are essential for supporting vulnerable customers.
