About the Role
We are seeking an experienced Repairs Officer to join our Housing Repairs and Compliance team. You will play a key role in delivering high-quality responsive repairs, voids, and planned maintenance services to our residents, while ensuring full compliance with statutory and regulatory standards — including Awaab's Law, the Decent Homes Standard, and fire safety requirements.
This is an excellent opportunity for a housing professional with a strong understanding of repairs, disrepair casework, and tenant safety to make a real difference to the quality and safety of council housing stock.
Key Responsibilities
- Manage a caseload of responsive repairs, voids, and planned maintenance works, ensuring works are diagnosed, scheduled, and completed to agreed timescales and quality standards.
- Handle disrepair cases and complaint/claim management in line with legal and regulatory requirements.
- Ensure compliance with Awaab's Law, Decent Homes Standard, damp and mould policy, fire safety, and wider health & safety obligations.
- Conduct property inspections, void checks, and repairs diagnostics to identify works required and prevent recurring issues.
- Liaise with contractors, surveyors, and internal teams to ensure repairs are delivered efficiently and to a high standard.
- Maintain accurate records on housing management systems (e.g. Orchard, NEC, Northgate, or similar).
- Work closely with tenancy, neighbourhood, and estate management colleagues to identify and resolve issues affecting resident safety and satisfaction.
- Support safeguarding practices and respond appropriately to vulnerable residents' needs.
- Represent the service at resident meetings, ombudsman reviews, and internal governance processes as required.
What We're Looking For
- Proven experience in a repairs, disrepair, voids, or property-related role within local authority, housing association, or registered provider housing.
- Strong working knowledge of Decent Homes, Awaab's Law, damp and mould regulations, and fire safety compliance.
- Experience managing disrepair cases and/or complaint and claims processes.
- Confident using housing management systems (Orchard, Genero, SDM, NEC, Northgate, or similar).
- Excellent communication, negotiation, and organisational skills, with the ability to manage a busy and varied caseload.
- A resident-focused approach, with sound judgement and a proactive attitude to problem-solving.
- Understanding of wider housing management principles (tenancy, ASB, estate management) is desirable but not essential
#J-18808-Ljbffr
Housing Repairs Officer in London employer: Vivid Resourcing Ltd
Join a dedicated council in South Wales that prioritises public health and environmental protection, offering a supportive work culture where your expertise as an Environmental Health Officer will make a tangible difference in the community. With opportunities for professional growth and a commitment to employee development, you will be part of a team that values collaboration and innovation in tackling public health challenges. Enjoy the benefits of working in a vibrant location with a focus on meaningful impact and community well-being.
