At a Glance
- Tasks: Support residents in maintaining independence within a safe and supportive community.
- Company: Compassionate organisation dedicated to resident wellbeing.
- Benefits: Competitive pay, flexible working, and the chance to make a real difference.
- Other info: Opportunity to grow in a fulfilling role with varied responsibilities.
- Why this job: Join a team that values compassion and community support.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced and compassionate Extra Care Scheme Housing Officer to support residents within an Extra Care housing environment. You will play a key role in ensuring residents can maintain their independence while living in a safe, well-managed, and supportive community. This is a varied role involving tenancy management, resident support, safeguarding, and partnership working with care providers and external agencies.
Key Responsibilities
- Manage tenancy sign‑ups, tenancy sustainment, and resident onboarding.
- Conduct regular welfare and scheme visits to residents.
- Support residents with Housing Benefit and other tenancy-related matters.
- Monitor rent accounts and proactively manage arrears cases.
- Liaise with appointees, deputies, family members, and support agencies where appropriate.
- Respond to and elevate repair and maintenance issues.
- Manage Anti‑Social Behaviour (ASB) cases in line with policies and procedures.
- Maintain a strong focus on safeguarding and resident wellbeing.
- Work closely with care providers, contractors, and partner agencies to deliver a high‑quality service.
- Support void management processes, ensuring empty properties are ready to let quickly and efficiently.
- Ensure health & safety and compliance standards are maintained across the scheme.
About You
- Previous experience within housing management, supported housing, or extra care housing.
- Knowledge of Housing Benefit, tenancy management, and safeguarding procedures.
- Experience managing rent arrears, ASB, and resident support cases.
- Strong communication and relationship‑building skills.
- Ability to work independently and manage a varied caseload.
- Flexible, proactive, and resident‑focused approach.
- Full UK driving licence and access to a vehicle (if required).
Extra Care Housing Officer — Resident Wellbeing & Support in Lancaster employer: Vivid Resourcing Ltd
As an Extra Care Housing Officer, you will join a dedicated team committed to enhancing the wellbeing of residents in a supportive and vibrant community. Our organisation prioritises employee growth through ongoing training and development opportunities, fostering a culture of compassion and collaboration. Located in a thriving area, we offer competitive rates and a fulfilling work environment where your contributions directly impact the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Extra Care Housing Officer — Resident Wellbeing & Support in Lancaster
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially around resident wellbeing and support.
✨Tip Number 3
Showcase your skills in tenancy management and safeguarding during interviews. Use specific examples from your past roles to demonstrate how you've successfully managed similar situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Extra Care Housing Officer — Resident Wellbeing & Support in Lancaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing management and resident support. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting residents and how your previous roles have prepared you for this position. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see that you can convey information effectively and build relationships.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and the specific responsibilities of an Extra Care Housing Officer. Familiarise yourself with tenancy management, safeguarding procedures, and how to support residents effectively. This will show that you're not just interested in the role, but that you understand it too.
✨Show Your Compassion
This role is all about supporting residents, so be prepared to share examples of how you've demonstrated compassion and empathy in previous roles. Think of specific situations where you made a positive impact on someone's wellbeing or helped them navigate a tough situation.
✨Demonstrate Your Communication Skills
Strong communication is key in this position. Be ready to discuss how you've built relationships with residents, families, and external agencies in the past. Use examples that highlight your ability to listen, respond, and collaborate effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter in the role, such as managing anti-social behaviour or dealing with rent arrears. Prepare your responses by outlining how you would approach these situations, focusing on your problem-solving skills and proactive mindset.
