At a Glance
- Tasks: Coordinate repairs and maintenance while ensuring top-notch customer service.
- Company: Join a dynamic team dedicated to excellent property services.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced role with diverse responsibilities and career advancement potential.
- Why this job: Make a real difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly organised and customer-focused Home Maintenance Service Coordinator to join our team. This is a fast-paced, varied role where you will play a key part in coordinating repairs, maintenance, and property services ensuring customers remain at the heart of everything we do. You will work closely with contractors, internal teams, and residents to ensure works are delivered efficiently across a range of services including repairs, voids, grounds maintenance, and damp.
You will be doing:
- Coordinating and scheduling repairs, maintenance, and property services activities
- Liaising with customers, contractors, and internal teams to ensure smooth delivery
- Managing work orders, raising purchase orders, and tracking job progress
- Supporting voids processes from property empty stage through to handover
- Ensuring all systems and records are accurate and up to date
- Handling customer queries and supporting complaint resolution
- Producing reports and analysing service performance and trends
- Supporting vulnerable customers, including those requiring temporary re-housing
- Working across multiple workstreams including repairs, disrepair, compliance, and cleaning
What we are looking for:
- Experience in a customer-focused environment
- Strong organisational skills with the ability to manage...
Home Maintenance Service Co-Ordinator employer: Vivid Resourcing Ltd
Join a dynamic team as a Home Maintenance Service Coordinator, where your organisational skills and customer focus will be valued in a supportive work culture. We prioritise employee growth through ongoing training and development opportunities, ensuring you can thrive in your role while making a meaningful impact on our community. Located in a vibrant area, we offer a collaborative environment that fosters teamwork and innovation, making us an excellent employer for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Home Maintenance Service Co-Ordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and coordination. Think about specific examples from your past experiences that highlight your organisational skills and ability to handle customer queries.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Home Maintenance Service Co-Ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Home Maintenance Service Coordinator role. Highlight your customer service experience and organisational skills, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your ability to coordinate and manage multiple tasks!
Showcase Relevant Experience:When filling out your application, be specific about your previous roles. If you’ve worked in a fast-paced environment or have experience with repairs and maintenance, let us know! We want to see how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Home Maintenance Service Coordinator role. Familiarise yourself with the key responsibilities like coordinating repairs and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised work and ensured everything ran smoothly, as this will highlight your suitability for the fast-paced environment.
✨Prepare for Customer Interaction Scenarios
Given the customer-focused nature of the job, think about potential scenarios you might face when dealing with customers or contractors. Prepare to share how you would handle difficult situations or complaints, showcasing your problem-solving skills and empathy towards customers.
✨Bring Data-Driven Insights
The role involves producing reports and analysing service performance, so be prepared to discuss any experience you have with data analysis. If you can, bring examples of how you've used data to improve processes or services in previous roles, as this will demonstrate your analytical mindset and attention to detail.
