Resident Liaison Officer in Harlow

Resident Liaison Officer – Harlow District Council £200 per day (umbrella) | Temporary, Full Time | 12 months | Harlow (on site 3–4 days per week) Vivid Resourcing is delighted to be supporting Harlow District Council to recruit a temporary Resident Liaison Officer for 12 months. You’ll be the key link between residents and contractors, helping construction and refurbishment projects run smoothly with as little disruption as possible to the people who live there. Please note: You’ll need to be on site 3–4 days per week, and you must be able to drive and have access to a car. What you’ll be doing * Communication: Act as the main point of contact for residents, giving updates on progress and responding to concerns or complaints. * Resident engagement: Build good relationships with residents so they know what work is happening and when. * Problem resolution: Handle complaints professionally and resolve issues quickly to keep disruption low. * Documentation: Keep accurate records of resident contact, complaints and feedback, and report findings to the project management team. * Site visits: Visit residents’ homes to discuss ongoing works and gather feedback. What you’ll bring * Excellent spoken and written communication with residents and project teams * The ability to build trust and positive relationships with a diverse range of people * Strong organisation, so you can juggle several tasks and keep accurate records * Experience in a resident liaison or customer service role (preferred) * A proactive, solutions-focused approach to resident issues * A full UK driving licence and access to a car What’s on offer * £200 per day (umbrella) * A 12-month contract with a local authority * Hybrid working, with 3–4 days per week on site