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For Companies At a Glance
- Tasks: Act as a key link between residents and contractors, ensuring smooth communication.
- Company: Harlow District Council, committed to community engagement and support.
- Benefits: Competitive daily rate, full-time hours, and valuable experience in local government.
- Why this job: Make a real difference in your community while developing essential communication skills.
- Qualifications: Strong communication and interpersonal skills; previous customer service experience preferred.
- Other info: Opportunity for personal growth and networking within the local government sector.
The predicted salary is between 30000 - 42000 £ per year.
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Harlow District Council
12 months, Full Time
£150.00 per day umbrella
Location: Harlow
Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car.
Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects.
The Role:
- Communication: Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints.
- Resident Engagement: Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines.
- Problem Resolution: Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption.
- Documentation: Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams.
- Site Visits: Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project.
The experience you will bring:
- Communication Skills: Excellent verbal and written communication skills to effectively interact with residents and project teams.
- Interpersonal Skills: Ability to build trust and maintain positive relationships with diverse individuals.
- Organizational Skills: Strong organizational abilities to manage multiple tasks and maintain accurate records.
- Experience: Previous experience in a customer service or resident liaison role is often preferred.
- Problem-Solving Skills: Ability to address and resolve resident issues proactively.
Resident Liaison Officer in Harlow employer: Vivid Resourcing Ltd
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Harlow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Harlow District Council. Understanding their values and how they engage with residents will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to communicate effectively with residents and contractors. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate that you can handle resident complaints professionally.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. This way, you can ensure your application stands out and reaches the right people at Harlow District Council quickly.
We think you need these skills to ace Resident Liaison Officer in Harlow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your communication skills and any relevant experience in customer service or resident liaison roles. We want to see how you can connect with residents and handle their concerns!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved issues in the past. This is key for the RLO position, so let us know how you tackle challenges and keep things running smoothly for residents.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your thoughts, as effective communication is a big part of the job. We appreciate applications that are easy to read and understand!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like communication, resident engagement, and problem resolution. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples from your past experiences where you've successfully interacted with residents or clients. Be ready to discuss how you handled complaints or provided updates, as this will highlight your suitability for the position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues or complaints in a previous role. During the interview, share these stories to illustrate your proactive approach to problem-solving. This will reassure the interviewers that you can handle resident concerns efficiently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the projects you'll be working on, the team dynamics, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
