At a Glance
- Tasks: Be the go-to person for tenants reporting repairs and coordinate solutions.
- Company: Join a supportive team dedicated to improving housing services.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Fast-paced environment with diverse challenges every day.
- Why this job: Make a real difference in people's lives by solving their housing issues.
- Qualifications: Strong communication skills and a knack for organisation.
The predicted salary is between 36000 - 40000 £ per year.
The Role As a Housing Repairs Administrator, you will be the first point of contact for tenants reporting repairs and maintenance issues.
You ll provide advice, process repair requests, coordinate with contractors and internal teams, and keep customers informed throughout the repair journey.
No two days are the same you could be dealing with anything from a leaking tap to a major property repair requiring extensive works.
Key Responsibilities * Provide professional and friendly support to customers via telephone, email, and written correspondence. * Assess, log, and process housing repair requests using the Orchard housing management system. * Update repair records and amend jobs as required. * Liaise with contractors, tradespeople, and the Housing Repairs Team to ensure repairs are completed efficiently. * Work collaboratively with specialist teams across the council. * Process invoices, respond to contractor enquiries, and manage associated administration tasks. * Keep customers updated on repair progress and help prioritise jobs alongside Team Leaders and caseworkers. * Manage enquiries relating to rental garage stock, including repairs, new tenancies, and tenancy swaps. * Maintain accurate records and ensure a high standard of customer service at all times.
About You We re looking for an organised and proactive individual who enjoys working in a fast-paced environment and delivering excellent custo...
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