At a Glance
- Tasks: Provide customer support and administrative assistance in housing and homelessness services.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Gain valuable experience, work in a supportive environment, and develop your skills.
- Other info: Site-based role for 3 days a week; car access preferred.
- Why this job: Make a real impact by helping those in need of housing solutions.
- Qualifications: Customer service experience is essential; housing knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Please note that this is a site-based role for 3 days per week. Due to the office location, access to a car is preferred.
About the Role
We are looking to recruit a full-time temporary Housing Admin Support Officer to join a small, dedicated team delivering a customer-focused service within the Housing Options and Homelessness team. Previous experience in a customer-facing role is essential, while experience within a housing or homelessness environment would be advantageous.
Key Responsibilities
- Deliver a high-quality, customer-focused service to both internal and external stakeholders, supporting the Housing Options team in identifying and processing appropriate solutions for customers experiencing homelessness or housing difficulties.
- Act as a first point of contact for customers, providing advice, support, and guidance where appropriate.
- Support the Housing Options service in fulfilling the Council's statutory responsibilities under homelessness legislation, including the Homelessness Reduction Act 2017, Localism Act 2011, relevant codes of guidance, case law, and internal policies and procedures.
- Provide administrative support across homelessness, housing advice, and housing allocations services.
- Liaise effectively with Council departments, statutory and voluntary organisations, Local Authorities, landlords, solicitors, banks, and building societies.
Housing Admin Support Officer in Essex employer: Vivid Resourcing Ltd
As a Housing Admin Support Officer, you will be part of a dedicated team committed to delivering exceptional customer service in a supportive and collaborative work environment. Our organisation values employee growth, offering training and development opportunities to enhance your skills while making a meaningful impact in the community. Located conveniently for those with access to a car, we foster a culture of inclusivity and teamwork, ensuring that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Admin Support Officer in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your customer service experience aligns with their mission. Show them you’re not just another candidate, but someone who genuinely cares about helping others.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to housing and homelessness. Use real-life examples from your past roles to demonstrate your skills and commitment to customer-focused service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Admin Support Officer in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer-facing experience and any relevant housing or homelessness knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping those in housing difficulties and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:As a Housing Admin Support Officer, communication is key. In your application, demonstrate your ability to liaise with various stakeholders. Use clear and concise language to show us you can handle the role’s demands.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your Stuff
Make sure you brush up on the key responsibilities of the Housing Admin Support Officer role. Familiarise yourself with homelessness legislation like the Homelessness Reduction Act 2017 and Localism Act 2011. This will show that you're not just interested in the job, but that you understand the legal framework surrounding it.
✨Customer Service is Key
Since this role is all about delivering a customer-focused service, think of examples from your past experiences where you've excelled in customer service. Be ready to share specific situations where you provided support or guidance, especially in challenging circumstances.
✨Show Your Team Spirit
This position involves working within a small, dedicated team. Highlight your ability to collaborate and communicate effectively with others. Share examples of how you've worked well in a team setting, particularly in roles that required liaising with various stakeholders.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Housing Options team and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
