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- Tasks: Assess and process Housing Benefit and Council Tax Reduction claims while ensuring compliance.
- Company: Join a busy Local Authority Revenues & Benefits team with a focus on quality service.
- Benefits: Fully remote position with immediate start, offering flexibility and work-life balance.
- Other info: Opportunity to work in a dynamic environment with a supportive team.
- Why this job: Make a real difference in residents' lives by providing essential financial support.
- Qualifications: 3 years' experience in benefits assessment and strong knowledge of relevant legislation.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for an experienced Benefits Officer to support a busy Local Authority Revenues & Benefits team. You will be responsible for the accurate assessment and processing of Housing Benefit and Council Tax Reduction claims, ensuring compliance with current legislation and delivering a high-quality service to residents. This is a fully remote position with an immediate start available.
Key Responsibilities
- Assess and process claims for Housing Benefit and Council Tax Reduction
- Administer Discretionary Financial Support schemes, including Homeless Prevention Grants
- Ensure all work is completed in line with relevant legislation and local policies
- Maintain accurate records and case notes on the system
- Calculate entitlements and verify supporting documentation
- Handle customer queries across multiple channels (phone, email, written correspondence)
- Work to performance targets and turnaround times
Requirements
- Minimum 3 years' experience assessing Housing Benefit and Council Tax Reduction claims
- Strong working knowledge of relevant Benefits legislation and procedures
- Experience using Northgate / NEC Revenues & Benefits system (essential)
- Ability to manage a high-volume caseload accurately and efficiently
- Strong numerical and analytical skills
- Excellent communication skills with the ability to engage diverse customers
Benefits Officer in England employer: Vivid Resourcing Ltd
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Officer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the local authority or benefits sector. A friendly chat can lead to insider info about job openings and even recommendations that could give you the edge.
✨Tip Number 2
Prepare for virtual interviews! Since this role is fully remote, practice your video call skills. Make sure your tech is sorted, and have a quiet space ready to show off your professionalism.
✨Tip Number 3
Showcase your expertise! When discussing your experience, highlight specific examples of how you've successfully assessed claims and handled customer queries. This will demonstrate your fit for the Benefits Officer role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets seen by the right people. Plus, you’ll be one step closer to landing that dream job with us!
We think you need these skills to ace Benefits Officer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Housing Benefit and Council Tax Reduction claims. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Benefits Officer role. Share specific examples of your past work that align with the responsibilities listed in the job description.
Show Off Your Knowledge: We’re looking for someone with a strong understanding of benefits legislation. In your application, mention any relevant training or certifications you have, and feel free to discuss your experience with Northgate / NEC systems!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your Legislation
Make sure you brush up on the latest Housing Benefit and Council Tax Reduction legislation. Being able to discuss specific laws and how they apply to your role will show that you're not just familiar with the basics, but that you’re genuinely knowledgeable and ready to hit the ground running.
✨Showcase Your Experience
Prepare examples from your past roles where you've successfully assessed claims or handled customer queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your experience aligns with their needs.
✨Familiarise Yourself with Systems
If you’ve used Northgate or NEC systems before, be ready to talk about your experience with them. If not, do a bit of research on these systems and be prepared to discuss how you would adapt to new software quickly. This shows your willingness to learn and adapt.
✨Engage with the Interviewer
Don’t forget that interviews are a two-way street! Prepare some thoughtful questions about the team dynamics, performance targets, or the challenges they face. This not only demonstrates your interest in the role but also gives you valuable insights into whether this position is the right fit for you.