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- Tasks: Administer Council Tax accounts and provide top-notch customer service.
- Company: Join a dedicated Revenues & Benefits team in local government.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on customer care.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience with Council Tax and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced and customer-focused Council Tax Officer to join our Revenues & Benefits team. You will play a key role in the accurate administration and collection of Council Tax, helping to deliver an efficient, fair, and responsive service to our residents.
This is an excellent opportunity for someone with local authority Council Tax experience who is confident using Academy Systems and understands the importance of balancing income collection with high-quality customer care.
Key Responsibilities- Administer Council Tax accounts, including liability, discounts, exemptions, premiums, and reliefs
- Process changes of circumstance and maintain accurate Council Tax records
- Issue bills, adjustments, reminders, final notices, and statutory correspondence
- Provide clear and professional advice to customers via telephone, email, correspondence, and face-to-face where required
- Support the recovery of unpaid Council Tax, including setting up
Council Tax Officer in Eastleigh employer: Vivid Resourcing Ltd
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your contacts in local authorities or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your Council Tax knowledge and customer service skills. Think about real-life scenarios where you've successfully handled customer queries or resolved issues, as these will impress potential employers.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that match your skills and experience. Use our website to find positions that suit you best, especially those that highlight your expertise with Academy Systems.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Council Tax Officer in Eastleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Council Tax and customer service. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back!
Showcase Your Skills: When writing your cover letter, emphasise your familiarity with Academy Systems and your ability to balance income collection with excellent customer care. We love seeing candidates who can connect their skills to our needs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax regulations and the specific responsibilities of a Council Tax Officer. Familiarise yourself with common scenarios you might encounter, such as discounts, exemptions, and how to handle changes in circumstances.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer care, be ready to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to communicate clearly and professionally, whether it's over the phone, via email, or face-to-face.
✨Demonstrate Your Technical Proficiency
If you're experienced with Academy Systems, make sure to mention it! Be prepared to discuss how you've used technology to manage Council Tax accounts effectively. If you have experience with similar systems, don’t hesitate to bring that up too.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to Council Tax administration. Think through potential scenarios, like dealing with unpaid taxes or issuing reminders, and prepare your responses to show your problem-solving skills and attention to detail.