About the role
Housing Front Door Officer - Braintree District Council
Braintree District Council
Temporary, Full Time
£25.00 - £28.00 ph umbrella dependant on experience
Location: Braintree
Closing Date: 16th October 2026
Essex County Council (ECC) are delighted to be supporting Braintree District Council to recruit 3 x Housing Front Door Officers on a 6-month temporary basis. Please note that you will be required to work in the Council offices a minimum of 4 days per week and 1 day will be remote working.
Role Purpose:
The Housing Front Door Officer is the first point of contact for customers accessing the Housing Operations service. The postholder provides signposting, completes early screening and risk identification, manages front door and reception functions, and supports key administrative and statutory processes to ensure customers are directed quickly to the appropriate housing pathway.
Accountabilities:
Customer Contact & Enquiry Handling
* Manage incoming calls through the triage duty line, capturing essential information and assessing urgency.
* Provide clear signposting to Housing Options, Temporary Accommodation, Benefits, Social Care, Domestic Abuse support and Rough Sleeping outreach.
* Handle walk‑ins at reception, ensuring customers are greeted professionally and directed appropriately.
* Record presenting issues accurately to support effective decision‑making by assessment officers.
* Respond to general housing queries via email, phone and reception, resolving routine enquiries and escalating complex matters.
Triage & Initial Assessment
* Complete initial screening questions to identify homelessness risk, vulnerability, safeguarding concerns and statutory triggers.
* Determine whether cases require escalation to Homelessness Assessment Officers or can be resolved through advice and prevention activity.
* Prioritise cases based on risk, urgency and presenting circumstances.
* Maintain accurate triage logs and ensure information is passed promptly to the duty team.
* Provide early intervention advice for households at risk of homelessness but not yet within 56 days.
Reception, Triage & Admin Workflow (Integrated Operational Coverage)
The Triage Officer works across reception, triage and back‑office functions through a structured rotation.
Back‑Office Triage Support
Temporary Ac...
Housing Front Door Officer (Triage/Assessment) in East Kilbride employer: Vivid Resourcing Ltd
Join a dedicated council in South Wales that prioritises public health and environmental protection, offering a supportive work culture where your expertise as an Environmental Health Officer will make a tangible difference in the community. With opportunities for professional growth and a commitment to employee development, you will be part of a team that values collaboration and innovation in tackling public health challenges. Enjoy the benefits of working in a vibrant location with a focus on meaningful impact and community well-being.
