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- Tasks: Assist in collecting outstanding debts and support effective debt management processes.
- Company: Local Government organisation focused on community support and financial management.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Why this job: Make a difference by helping people manage their debts while gaining valuable experience.
- Qualifications: Experience in debt management and strong communication skills required.
- Other info: Work in a supportive environment with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
To assist the Debt Recovery Officer in the collection of outstanding debts across Local Taxation, Housing Benefit Overpayments, and Sundry Debt Recovery. The role ensures compliance with the Corporate Debt Policy and supports effective debt management processes.
Key Responsibilities:
- Assist with the control and reconciliation of financial systems.
- Provide advice, assistance, and training to colleagues as required.
- Pursue recovery of debts in line with agreed procedures and policies.
- Respond to customer enquiries via email, phone, and in person, negotiating appropriate repayment arrangements.
- Liaise with external debt collection agencies and manage processes such as Attachment of Earnings.
- Administer and monitor Direct Debit arrangements.
Experience Required:
- Previous experience in a Local Government environment or similar.
- Minimum 1 year in Debt Management/Recovery.
- Accounts receivable experience within a large, multi-functional organisation.
- Working knowledge of ACADEMY systems.
- Experience dealing with Debt Recovery Agents/Solicitors.
Skills & Competencies:
- Excellent written and verbal communication skills.
- Ability to work under pressure and meet tight deadlines.
- Strong numeracy and proficiency in spreadsheets (Excel).
- Ability to handle difficult or irate customers professionally.
Desirable:
- Knowledge of Local Taxation and Housing Benefit Overpayments.
- Familiarity with Corporate Debt Policy and related procedures.
- 1 day a week in the office.
Debt Recovery Assistant employer: Vivid Resourcing Ltd
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the local government or debt recovery sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to showcase your experience in debt management and how you can help the team. Highlight your skills in communication and handling tough situations.
✨Tip Number 3
Stay organised! Keep track of all your applications and follow up where necessary. A simple email to check in can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Debt Recovery Assistant
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing your application, make sure to read the job description carefully. It’s packed with details about what we’re looking for, and tailoring your application to match those requirements can really make you stand out.
Showcase Your Relevant Experience: When you’re detailing your experience, focus on what’s most relevant to the Debt Recovery Assistant role. Highlight any previous work in debt management or local government, and don’t forget to mention your familiarity with systems like ACADEMY if you have it!
Communicate Clearly and Professionally: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language, check your spelling and grammar, and keep your tone professional yet approachable. We want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application, and it ensures you’re following the right process. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of debt recovery processes and the Corporate Debt Policy. Familiarise yourself with Local Taxation and Housing Benefit Overpayments, as these are key areas for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Communication Skills
Since you'll be dealing with customers and colleagues alike, it's crucial to demonstrate your excellent written and verbal communication skills. Prepare examples of how you've handled difficult conversations or negotiated repayment arrangements in the past. This will highlight your ability to manage challenging situations professionally.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to debt recovery. Think about how you would respond to an irate customer or how you'd handle a missed payment. Practising these responses can help you feel more prepared and confident during the interview.
✨Highlight Your Technical Skills
Since proficiency in spreadsheets (Excel) is important, be ready to discuss your experience with financial systems and any relevant software like ACADEMY. If you have specific examples of how you've used these tools to improve processes or manage accounts, share them to demonstrate your technical capabilities.
