Vivid Resourcing Ltd is seeking a Customer Experience Officer to be the first point of contact for complaints and compliments across our Housing Service. You will listen, investigate fairly, and ensure every customer knows where they stand.
You will decide whether a complaint is upheld, explain decisions clearly, and agree appropriate compensation where the service has fallen short. This role carries real responsibility and requires meticulous case management.
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Customer Experience Advocate — Complaints & Resolution employer: Vivid Resourcing Ltd
Join a dedicated council in South Wales that prioritises public health and environmental protection, offering a supportive work culture where your expertise as an Environmental Health Officer will make a tangible difference in the community. With opportunities for professional growth and a commitment to employee development, you will be part of a team that values collaboration and innovation in tackling public health challenges. Enjoy the benefits of working in a vibrant location with a focus on meaningful impact and community well-being.
