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- Tasks: Assist in collecting outstanding debts and support effective debt management processes.
- Company: Join a supportive local government team focused on community welfare.
- Benefits: Flexible working with one day in the office, competitive salary, and training opportunities.
- Why this job: Make a difference by helping people manage their debts while gaining valuable experience.
- Qualifications: Experience in debt recovery or local government is a plus; strong communication skills are essential.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 28800 - 43200 £ per year.
To assist the Debt Recovery Officer in the collection of outstanding debts across Local Taxation, Housing Benefit Overpayments, and Sundry Debt Recovery. The role ensures compliance with the Corporate Debt Policy and supports effective debt management processes.
Key Responsibilities
- Assist with the control and reconciliation of financial systems.
- Provide advice, assistance, and training to colleagues as required.
- Pursue recovery of debts in line with agreed procedures and policies.
- Respond to customer enquiries via email, phone, and in person, negotiating appropriate repayment arrangements.
- Liaise with external debt collection agencies and manage processes such as Attachment of Earnings.
- Administer and monitor Direct Debit arrangements.
Experience Required
- Previous experience in a Local Government environment or similar.
- Minimum 1 year in Debt Management/Recovery.
- Accounts receivable experience within a large, multi-functional organisation.
- Working knowledge of ACADEMY systems.
- Experience dealing with Debt Recovery Agents/Solicitors.
Skills & Competencies
- Excellent written and verbal communication skills.
- Ability to work under pressure and meet tight deadlines.
- Strong numeracy and proficiency in spreadsheets (Excel).
- Ability to handle difficult or irate customers professionally.
Desirable
- Knowledge of Local Taxation and Housing Benefit Overpayments.
- Familiarity with Corporate Debt Policy and related procedures.
1 day a week in the office.
Debt Recovery Assistant in City of London employer: Vivid Resourcing Ltd
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Assistant in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the local government or debt recovery sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Local Taxation and Housing Benefit Overpayments. Show them you’re not just a candidate, but the candidate they need.
✨Tip Number 3
Practice your communication skills. Whether it’s handling tough questions or negotiating repayment arrangements, being articulate and confident will set you apart from the rest.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Debt Recovery Assistant role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Debt Recovery Assistant in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in debt management and recovery. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about debt recovery and how your previous experience makes you a perfect fit for our team. Keep it concise but impactful!
Show Off Your Communication Skills: Since this role involves liaising with customers and external agencies, we need to see your excellent written communication skills. Make sure your application is clear, professional, and free of typos – first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Local Taxation and Housing Benefit Overpayments. Familiarise yourself with the Corporate Debt Policy and any relevant procedures. This will show that you're not just interested in the role, but that you understand the key responsibilities involved.
✨Practice Your Communication Skills
Since you'll be dealing with customers and possibly irate ones at that, practice how you would handle difficult conversations. Role-play scenarios with a friend or family member to build your confidence in negotiating repayment arrangements and responding to enquiries.
✨Showcase Your Experience
Be ready to discuss your previous experience in debt management or recovery. Highlight specific examples where you've successfully managed debts or reconciled financial systems. This will help the interviewer see how your background aligns with their needs.
✨Get Comfortable with Numbers
As a Debt Recovery Assistant, strong numeracy skills are essential. Brush up on your Excel skills and be prepared to discuss how you've used spreadsheets in past roles. You might even want to bring along an example of a spreadsheet you've worked on to demonstrate your proficiency.
