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- Tasks: Administer Council Tax accounts and provide excellent customer service to residents.
- Company: Join a dedicated Revenues & Benefits team in a local authority.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in Council Tax roles and strong customer service skills required.
- Other info: Collaborative team atmosphere with a focus on accuracy and compliance.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced and customer-focused Council Tax Officer to join our Revenues & Benefits team. You will play a key role in the accurate administration and collection of Council Tax, helping to deliver an efficient, fair, and responsive service to our residents.
This is an excellent opportunity for someone with local authority Council Tax experience who is confident using Academy Systems and understands the importance of balancing income collection with high-quality customer care.
Key Responsibilities- Administer Council Tax accounts, including liability, discounts, exemptions, premiums, and reliefs
- Process changes of circumstance and maintain accurate Council Tax records
- Issue bills, adjustments, reminders, final notices, and statutory correspondence
- Provide clear and professional advice to customers via telephone, email, correspondence, and face-to-face where required
- Support the recovery of unpaid Council Tax, including setting up payment arrangements and preparing cases for enforcement action
- Use Academy Revenues systems to update accounts, record actions, and maintain audit trails
- Ensure compliance with Council Tax legislation, data protection requirements, and council policies
- Work collaboratively with colleagues across Revenues, Benefits, Customer Services, and Finance
- Experience working in a Council Tax or Revenues role within a UK local authority
- Good working knowledge of Council Tax legislation and administration
- Experience using Academy Systems (or strong transferable revenues system experience)
- Strong customer service and communication skills
- Ability to manage a varied workload and meet deadlines
- High level of accuracy and attention to detail
- Experience of Council Tax Reduction schemes
- Knowledge of recovery and enforcement processes
- Experience dealing with vulnerable customers
- Familiarity with Kent local authority working environments
Council Tax Officer in City of London employer: Vivid Resourcing Ltd
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer in City of London
✨Tip Number 1
Network like a pro! Reach out to your contacts in local authorities or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on Council Tax legislation and Academy Systems. We recommend practising common interview questions and scenarios related to customer service, as this will help you shine when it counts.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous roles in Council Tax or Revenues. Use specific examples to demonstrate how you've balanced income collection with top-notch customer care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Council Tax Officer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Council Tax roles and your familiarity with Academy Systems. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background makes you a perfect fit for our Revenues & Benefits team. Keep it professional but let your personality come through!
Showcase Your Customer Service Skills: Since this role is all about providing excellent service, make sure to include examples of how you've successfully dealt with customers in the past. We love seeing candidates who can balance efficiency with empathy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your Council Tax Legislation
Brush up on your knowledge of Council Tax legislation and administration. Be prepared to discuss specific laws and how they apply to the role. This shows you’re not just familiar with the basics but also understand the nuances that come with the job.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, think of examples where you've provided excellent service. Prepare to share stories that highlight your communication skills and ability to handle difficult situations, especially with vulnerable customers.
✨Familiarise Yourself with Academy Systems
If you have experience with Academy Systems, great! If not, do some research on similar revenues systems. Being able to talk about how you’ve used technology in previous roles will demonstrate your adaptability and readiness to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like processing changes of circumstance or dealing with unpaid Council Tax. Think through your responses ahead of time, focusing on your problem-solving skills and attention to detail.
