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- Tasks: Manage and investigate anti-social behaviour cases to improve community safety.
- Company: Join a dedicated team focused on making a positive impact in the community.
- Benefits: Flexible working arrangements, professional development, and a supportive work environment.
- Why this job: Make a real difference by helping residents and enhancing community well-being.
- Qualifications: Experience in managing ASB cases and strong communication skills required.
- Other info: Opportunity to work collaboratively with various partners and agencies.
The predicted salary is between 36000 - 60000 £ per year.
To provide a proactive, victim-focused Anti‑Social Behaviour service, managing ASB cases from initial report through to resolution. The role involves investigation, early intervention, and enforcement action where necessary, working closely with internal teams and external partners to reduce ASB and improve community safety across the district.
Key Responsibilities
- Case Management & Investigation
- Manage a caseload of ASB complaints including neighbour disputes, noise nuisance, harassment, hate incidents, and environmental ASB.
- Carry out timely risk assessments, identifying and prioritising high-risk and vulnerable cases.
- Investigate complaints through interviews, witness statements, evidence gathering, diary sheets, noise monitoring, and CCTV review.
- Maintain accurate and up-to-date case records in line with council procedures and legal requirements.
- Early Intervention & Prevention
- Resolve cases through early intervention methods such as warnings, mediation referrals, and Acceptable Behaviour Agreements.
- Provide advice and support to complainants on evidence gathering and managing low-level disputes.
- Take a proportionate, balanced approach to enforcement, ensuring fair and lawful decision‑making.
- Enforcement & Legal Action
- Prepare and serve enforcement action including Community Protection Warnings and Notices (CPWs/CPNs).
- Work with Legal Services to prepare cases for injunctions, closure orders, or other legal remedies.
- Prepare witness statements, reports, and evidence bundles for court proceedings.
- Attend court and provide professional evidence when required.
- Partnership Working
- Work collaboratively with internal teams including Housing, Environmental Health, and Community Safety.
- Liaise with external partners such as Surrey Police, Registered Providers, social care, mental health and substance misuse services.
- Attend multi‑agency meetings and contribute to problem‑solving approaches for complex or high‑risk cases.
- Customer & Community Engagement
- Conduct face‑to‑face appointments with residents during office‑based days.
- Undertake site visits and visits to complainants and alleged perpetrators as required.
- Deliver a sensitive, professional service to residents, balancing enforcement with support.
- Working Arrangements
- Three days per week office‑based for resident appointments, partnership meetings, supervision, and case reviews.
- Remaining days worked remotely, focusing on case management, correspondence, legal preparation, and partner liaison.
Knowledge, Skills & Experience
Essential
- Experience of managing ASB cases within a local authority or housing environment.
- Knowledge of ASB legislation, enforcement powers, and investigative processes.
- Strong case management, report writing, and evidence‑gathering skills.
- Ability to communicate effectively with a wide range of stakeholders, including vulnerable and challenging individuals.
- Confident decision‑maker with the ability to balance empathy and enforcement.
Desirable
- Experience preparing cases for court and giving evidence.
- Experience working in a hybrid or partnership‑based enforcement role.
- Knowledge of housing law or tenancy enforcement.
Anti-Social Behaviour (ASB) Officer in City of London employer: Vivid Resourcing Ltd
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti-Social Behaviour (ASB) Officer in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the ASB field, attend local community events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills in interviews! Be ready to discuss your experience managing ASB cases and how you've handled tricky situations. Use real examples to demonstrate your problem-solving abilities and your knack for balancing empathy with enforcement.
✨Tip Number 3
Research the organisation! Understand their approach to ASB and community safety. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, applying directly shows your enthusiasm and commitment to joining our team in tackling ASB effectively.
We think you need these skills to ace Anti-Social Behaviour (ASB) Officer in City of London
Some tips for your application 🫡
Show Your Passion for Community Safety: When writing your application, let us know why you're passionate about tackling anti-social behaviour. Share any personal experiences or motivations that drive you to make a difference in community safety.
Highlight Relevant Experience: Make sure to detail your experience managing ASB cases or similar roles. We want to see how your skills align with the responsibilities outlined in the job description, so don’t hold back on showcasing your expertise!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us easily understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your ASB Legislation
Familiarise yourself with the key legislation surrounding anti-social behaviour. Understanding the legal framework will not only help you answer questions confidently but also demonstrate your commitment to the role and its responsibilities.
✨Showcase Your Case Management Skills
Prepare examples from your past experience where you've successfully managed ASB cases. Highlight your approach to investigation, risk assessment, and resolution strategies. This will show that you have the practical skills needed for the job.
✨Emphasise Communication Abilities
Since the role involves liaising with various stakeholders, be ready to discuss how you effectively communicate with different individuals, especially vulnerable ones. Share specific instances where your communication skills made a difference in resolving disputes.
✨Demonstrate Teamwork and Partnership Working
Be prepared to talk about your experience working collaboratively with internal teams and external partners. Discuss how you’ve contributed to multi-agency meetings or problem-solving approaches, as this is crucial for the role.
