Overview: We are working with a Local Authority seeking a highly analytical and detail-driven Business Rates Specialist with strong expertise in Valuation Office Agency (VOA) schedules and technical rating matters. This is a purely desk-based, non-phone role, focused on the detailed analysis of VOA valuation schedules, handling technical queries, and managing written complaints and challenges in relation to non-domestic rates. The successful candidate will have a strong grounding in rating legislation, valuation methodologies, and VOA processes, with the ability to review and challenge assessments to ensure accuracy and fairness for the authority. This is a specialist position with no requirement to manage staff, although prior experience mentoring or supporting colleagues would be considered advantageous. Key Responsibilities: * Analyse and interpret VOA valuation schedules and local rating lists * Identify errors, discrepancies, or improvement opportunities within rateable values * Prepare and manage submissions through the Check, Challenge, Appeal (CCA) process * Handle technical business rates queries through written correspondence * Manage and respond to formal complaints relating to rating assessments and liabilities * Review VOA valuation approaches (rental comparison, contractor’s basis, receipts & expenditure) * Maintain accurate records of appeals, casework, and outcomes * Liaise with the Valuation Office Agency and internal stakeholders (primarily in writing) * Support the authority in ensuring fair and accurate rating assessments across its jurisdiction * Keep up to date with legislation, case law, and VOA guidance affecting business rates Key Requirements: Essential: * Proven experience within Business Rates / NDR / Property Tax, ideally within a local authority or public sector environment * Strong hands-on experience analysing VOA valuation schedules * In-depth understanding of rateable value calculations and valuation methodologies * Experience handling Check, Challenge, Appeal (CCA) cases * Strong analytical skills with high attention to detail * Ability to manage complex casework independently * Excellent written communication skills (no phone-based responsibilities) Desirable: * Experience working within a Local Authority business rates team * Knowledge of billing, collection, and enforcement processes within NDR * Experience handling rating complaints and dispute resolution * Exposure to complex or high-volume rating portfolios * Experience mentoring or supporting junior staff (not essential) Working Style: * Fully remote working * No telephone responsibilities – all work is conducted via written communication * Independent, output-driven role focused on technical accuracy and case resolution * Suited to candidates who prefer deep, analytical work over customer-facing duties
