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- Tasks: Lead the council's benefits service, ensuring efficient and customer-focused benefit administration.
- Company: Join a local authority committed to equality and community support.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in people's lives through effective benefits management.
- Qualifications: Experience in local authority benefits services and strong knowledge of welfare law.
- Other info: Opportunity to lead a team and drive positive change in the community.
The predicted salary is between 36000 - 60000 £ per year.
About the Role We are seeking an experienced, proactive and technically capable Benefits Manager to lead the council\’s Revenues & Benefits service in delivering efficient, accurate and customer‑focused benefit administration. This role has responsibility for subsidy management, Discretionary Housing Payments (DHP), managing key benefit systems, liaising with the Department for Work & Pensions (DWP) and ensuring compliance with legislation and audit requirements. Key Responsibilities Oversee all aspects of Housing Benefit, Council Tax Reduction (or Support), Discretionary Housing Payments (DHP) and other welfare benefit schemes the council administers. Manage the council\’s benefits subsidy claim: preparing, reconciling, submitting returns and ensuring compliance with DWP subsidy rules and audit requirements. Maintain strong working relationships with DWP, external auditors, software providers, and other statutory bodies. Lead on system management: ensure benefit / revenues software is updated for legislative changes, test new releases, maintain accuracy of calculation formulas, manage user access and controls. Monitor and report performance metrics: accuracy, timeliness, overpayments, processing targets etc. Draft and implement policies / procedural changes in response to legislative or regulatory changes in welfare / benefits law. Manage budget forecasts for benefit payments, subsidy income, DHP and any discretionary funds. Lead, develop and support the benefits team: training, performance management, managing resources to ensure high quality service delivery. Handle enquiries, appeals, complaints related to benefits, including liaising with members of the public, internal departments, and external stakeholders. Ensure data quality, record‑keeping and system controls are robust, and data protection / confidentiality standards are met. Person Specification Essential Qualifications & Experience: Substantial experience working in a local authority benefits service, including experience of subsidy management and DWP interaction. Strong knowledge of Housing Benefit legislation, DWP guidance, local Council Tax Support/Reduction schemes and related welfare law. Experience managing / configuring benefits systems (software) and implementing system changes. Demonstrable ability to produce, analyse and interpret performance data, financial information, audit returns etc. Proven track record of leading a team, managing performance and motivating staff. Excellent communication skills (verbal & written); ability to liaise with DWP, auditors, software providers, councillors, members of the public. Desirable: Experience with Discretionary Housing Payments administration and budget management. Experience of digital transformation / implementing system upgrades / integrations. Audit experience (internal / external) specific to benefits & subsidy. Experience working in a hybrid environment / handling multiple stakeholders. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law
Benefits Manager employer: Vivid Resourcing Ltd
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the benefits sector, attend relevant events, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the council's current benefits policies and any recent changes in legislation. We want you to show off your knowledge and passion for the role, so dive deep into the specifics!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you articulate your experience and how it aligns with the role of Benefits Manager. We’re here to help you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Benefits Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in benefits management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with the role. Talk about your experience with subsidy management, DWP interaction, and any relevant software systems you've worked with.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Highlight your key achievements without rambling on.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your Legislation
Make sure you brush up on Housing Benefit legislation and DWP guidance before the interview. Being able to discuss specific laws and how they impact the role will show your expertise and readiness to take on the responsibilities.
✨Showcase Your Management Skills
Prepare examples of how you've led a team in the past, especially in a benefits service context. Highlight your experience in training staff and managing performance, as this is crucial for the Benefits Manager role.
✨Familiarise Yourself with Systems
Since system management is key, be ready to talk about your experience with benefits software. Discuss any upgrades or changes you've implemented and how you ensured compliance with subsidy rules and audit requirements.
✨Prepare for Stakeholder Engagement
Think about how you've successfully liaised with various stakeholders, including the DWP and external auditors. Be prepared to share specific instances where your communication skills made a difference in resolving issues or improving processes.
