Vivid Resourcing Ltd is seeking an experienced Complaints Investigator to manage Stage 1 and Stage 2 housing complaints, using tenancy records, repairs history and policies to form evidence-based conclusions. You will write clear, empathetic responses and act as the main contact for residents, coordinating Ombudsman submissions and driving service improvements by identifying trends and remedies.
The role requires strong knowledge of Housing Ombudsman Code, housing legislation, and proficient
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Resident Complaints & Service Improvement Lead in Basildon employer: Vivid Resourcing Ltd
Join a dedicated council in South Wales that prioritises public health and environmental protection, offering a supportive work culture where your expertise as an Environmental Health Officer will make a tangible difference in the community. With opportunities for professional growth and a commitment to employee development, you will be part of a team that values collaboration and innovation in tackling public health challenges. Enjoy the benefits of working in a vibrant location with a focus on meaningful impact and community well-being.
