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- Tasks: Manage and investigate anti-social behaviour cases to improve community safety.
- Company: Join a dedicated team focused on making a positive impact in the community.
- Benefits: Flexible working arrangements, professional development opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while tackling community issues head-on.
- Qualifications: Experience in managing ASB cases and strong communication skills are essential.
- Other info: Work collaboratively with various partners to create safer neighbourhoods.
To provide a proactive, victim-focused Anti-Social Behaviour service, managing ASB cases from initial report through to resolution. The role involves investigation, early intervention, and enforcement action where necessary, working closely with internal teams and external partners to reduce ASB and improve community safety across the district.
Key Responsibilities
- Case Management & Investigation
- Manage a caseload of ASB complaints including neighbour disputes, noise nuisance, harassment, hate incidents, and environmental ASB.
- Carry out timely risk assessments, identifying and prioritising high-risk and vulnerable cases.
- Investigate complaints through interviews, witness statements, evidence gathering, diary sheets, noise monitoring, and CCTV review.
- Maintain accurate and up-to-date case records in line with council procedures and legal requirements.
- Early Intervention & Prevention
- Resolve cases through early intervention methods such as warnings, mediation referrals, and Acceptable Behaviour Agreements.
- Provide advice and support to complainants on evidence gathering and managing low-level disputes.
- Take a proportionate, balanced approach to enforcement, ensuring fair and lawful decision-making.
- Enforcement & Legal Action
- Prepare and serve enforcement action including Community Protection Warnings and Notices (CPWs/CPNs).
- Work with Legal Services to prepare cases for injunctions, closure orders, or other legal remedies.
- Prepare witness statements, reports, and evidence bundles for court proceedings.
- Attend court and provide professional evidence when required.
- Partnership Working
- Work collaboratively with internal teams including Housing, Environmental Health, and Community Safety.
- Liaise with external partners such as Surrey Police, Registered Providers, social care, mental health and substance misuse services.
- Attend multi-agency meetings and contribute to problem-solving approaches for complex or high-risk cases.
- Customer & Community Engagement
- Conduct face-to-face appointments with residents during office-based days.
- Undertake site visits and visits to complainants and alleged perpetrators as required.
- Deliver a sensitive, professional service to residents, balancing enforcement with support.
Working Arrangements
Three days per week office-based for resident appointments, partnership meetings, supervision, and case reviews. Remaining days worked remotely, focusing on case management, correspondence, legal preparation, and partner liaison.
Knowledge, Skills & Experience
Essential
- Experience of managing ASB cases within a local authority or housing environment.
- Knowledge of ASB legislation, enforcement powers, and investigative processes.
- Strong case management, report writing, and evidence-gathering skills.
- Ability to communicate effectively with a wide range of stakeholders, including vulnerable and challenging individuals.
- Confident decision-maker with the ability to balance empathy and enforcement.
Desirable
- Experience preparing cases for court and giving evidence.
- Experience working in a hybrid or partnership-based enforcement role.
- Knowledge of housing law or tenancy enforcement.
Anti-Social Behaviour (ASB) Officer employer: Vivid Resourcing Ltd
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti-Social Behaviour (ASB) Officer
✨Tip Number 1
Network like a pro! Reach out to people in the ASB field, attend local community events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your experience with ASB cases, including any successful interventions or investigations you've managed. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by role-playing common scenarios you might face as an ASB Officer. Think about how you'd handle difficult conversations or complex cases, and be ready to share your thought process.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you're genuinely interested in being part of our team!
We think you need these skills to ace Anti-Social Behaviour (ASB) Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ASB cases. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves working with a variety of stakeholders, it’s crucial to demonstrate your communication prowess. Use clear, concise language in your application and provide examples of how you've effectively communicated in challenging situations.
Highlight Your Case Management Experience: We’re looking for someone with solid case management skills. Be sure to detail your experience managing ASB complaints, including any specific methods you’ve used for investigation and resolution. This will help us see your hands-on experience in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your ASB Legislation
Familiarise yourself with the key legislation and enforcement powers related to anti-social behaviour. This will not only show your knowledge but also demonstrate your commitment to the role. Be prepared to discuss how you’ve applied this knowledge in past experiences.
✨Showcase Your Case Management Skills
Prepare examples of how you've successfully managed ASB cases before. Highlight your approach to risk assessments, evidence gathering, and how you’ve resolved disputes. Use specific instances to illustrate your problem-solving abilities and decision-making process.
✨Emphasise Collaboration
This role involves working closely with various teams and external partners. Be ready to talk about your experience in partnership working. Share examples of how you’ve collaborated with others to achieve positive outcomes in complex situations.
✨Demonstrate Empathy and Enforcement Balance
The ability to balance empathy with enforcement is crucial. Prepare to discuss how you handle sensitive situations, especially when dealing with vulnerable individuals. Show that you understand the importance of providing support while also taking necessary enforcement actions.
