At a Glance
- Tasks: Be the go-to person for customers, helping with tenancy issues and community support.
- Company: Join a dedicated team focused on creating safe and sustainable communities.
- Benefits: Enjoy 26 days holiday, a bonus scheme, and private medical insurance.
- Other info: Flexible remote work with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working in your community.
- Qualifications: Strong customer focus and experience in public services are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a neighbourhood officer, you'll be the main contact for your customers within your patch. As their go‑to person, they can talk to you about a range of matters in relation to their tenancy conditions, health and safety issues, rent/service charges, repairs and more. The overall aim of this role is to help create attractive, safe and sustainable communities for our customers to live in. You'll help them with good quality and ‘value for money’ services, learn who our customers are, identify the support they may need to keep their tenancies and recognise when referrals to the tenancy support team are required.
Key Responsibilities
- Handle challenging customers and neighbour disputes confidently.
- Work under pressure, demonstrating resilience and assertiveness.
- Assist customers with tenancy conditions, health and safety issues, rent/service charges, repairs and more.
- Identify customer support needs and refer to the tenancy support team when appropriate.
Qualifications
- Strong customer focus and the ability to handle challenging customers.
- Demonstrable experience working with the general public face‑to‑face or in a public services environment.
- Awareness/understanding of the social housing sector; experience in housing management/law is an advantage.
Requirements
- Full UK driving licence and access to a vehicle for business use; business mileage will be paid.
- DBS check required.
- Occasional support to other areas when needed.
Contract Details
- This is a 9‑month fixed‑term contract position, full‑time, 37 hours a week, based out of our Portsmouth office and predominantly covering the West Sussex area.
- The role is predominantly remote, so you will be out and about within the community in your designated patch.
Benefits
- 26 days holiday (plus bank holidays) pro rata with the opportunity to buy or sell annual leave.
- A productivity‑related bonus scheme to enhance your take‑home.
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%.
- Life assurance paid at x 3 annual salary.
- Private medical insurance.
- Health care cash plan called Medicash.
- Enhanced pay for maternity, paternity, adoption and shared parental leave.
- Access to counselling, legal and financial information.
- Electric car scheme.
- Huge variety of in‑house & e‑learning courses and a range of coaching and mentoring programmes.
Neighbourhood Officer in Portsmouth employer: VIVID Housing
Join a company that values your dedication to the outdoors and offers a supportive work environment for Grounds Maintenance Operatives. With generous benefits such as 26 days of holiday, a contributory pension scheme, and opportunities for personal growth through various training programmes, you'll find meaningful employment while making a positive impact in your community. Our culture prioritises teamwork and employee well-being, ensuring you feel valued and motivated in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Portsmouth
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like VIVID Housing, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like VIVID Housing and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Neighbourhood Officer in Portsmouth
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for VIVID Housing and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at VIVID Housing
✨Get to Know Public Sector Values
Before your interview with VIVID Housing, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for VIVID Housing.
