At a Glance
- Tasks: Engage with the community, support tenants, and create safe, sustainable neighbourhoods.
- Company: VIVID, a leading provider of affordable homes in the south of England.
- Benefits: 26 days holiday, private medical insurance, and a generous pension scheme.
- Other info: Join a vibrant team committed to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer-focused with experience in public service; resilience and assertiveness are key.
The predicted salary is between 30000 - 40000 £ per year.
We’re VIVID! We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We’re recruiting for a Neighbourhood Officer to join our team! This is a 12-month fixed term contract position and is a full-time role working 37 hours a week. This role will be contractually based out of our Portsmouth office, predominantly covering the West Sussex area. This is a remote working role, so you’ll mostly be out and about within the community in your designated patch!
Want to know what we can offer you?
- 26 days holiday (plus bank holidays) pro rata with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house and e-learning courses and a range of coaching and mentoring programmes.
Here’s the facts about the role: As a neighbourhood officer, you’ll be the main contact for your customers within your patch. As their go-to person, they can talk to you about a range of matters in relation to their tenancy conditions, health and safety issues, rent/service charges, repairs and more. The overall aim of this role is to help create attractive, safe and sustainable communities for our customers to live in. As part of this, you’ll make sure we offer them good quality and ‘value for money’ services. You’ll soon get to know and understand who our customers are and be able to identify the support they may need to keep their tenancies. You’ll also recognise when you’ll need to make referrals to the tenancy support team, so that things are put in place for customers to keep and maintain their tenancies.
We’re looking for someone who's customer focused, who can confidently handle challenging customers and any neighbour disputes. Resilience, assertiveness and the ability to work under pressure are important in this role. You’ll have demonstrable experience of working with the general public face to face, or in a public services environment showing a strong background in service delivery. You'll have an awareness/understanding of the social housing sector and although experience in housing management/law would be an advantage, we’re really keen to encourage people from a variety of backgrounds, who can apply a range of transferable skills, and a fresh approach to how we deliver a great customer experience!
As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid. This offer is subject to a satisfactory DBS check. While you'll have a designated patch, all neighbourhood officers are expected to occasionally provide cover/support to other areas when needed. Interviews are due to take place 16 July (subject to change).
The Company: We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers. We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision “More homes, bright futures”.
Living VIVID: As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.
We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help.
Neighbourhood Officer (12 months FTC) in Portsmouth employer: Vivid Housing
At VIVID, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee development and wellbeing. As a Neighbourhood Officer based in Portsmouth, you'll enjoy a range of benefits including generous holiday allowances, a contributory pension scheme, and access to extensive training opportunities, all while making a meaningful impact in the community. Join us in our mission to create safe and sustainable homes, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer (12 months FTC) in Portsmouth
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Vivid Housing.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Vivid Housing.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Vivid Housing.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Vivid Housing. Apply directly through us to stand out!
We think you need these skills to ace Neighbourhood Officer (12 months FTC) in Portsmouth
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Vivid Housing. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Neighbourhood Officer (12 months FTC), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Vivid Housing
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Vivid Housing. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
