Neighbourhood Manager in Portsmouth

We offer a vibrant friendly inclusive culture that supports, develops and attracts the best people! We are looking for a Neighbourhood Manager (Leasehold & Estates lead) to join our team! Contractually based out of either our Portsmouth or Basingstoke offices, this is a 12-month FTC position working 37 hours a week with the flexibility of a mix of home and office working.

Want to know what we can offer you:

• 27 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here's the facts about the role:

We are looking for a Neighbourhood Manager to lead 3 Neighbourhood teams based in North Hampshire ensuring that our customers receive top-quality housing services while driving forward improvements to customer satisfaction and value for money. You'll lead teams focused on delivering responsive and proactive services that reflect the actual needs of our residents across our communities. You'll make sure that our customers' voices are heard and customers have real influence in shaping our services.

Also managing the Leasehold and Service Charge team, you'll oversee the service charge process ensuring transparency, accuracy and effective management of customer queries and complaints. You'll work closely with stakeholders and managing agents to guarantee service standards are met and that our leasehold and shared ownership customers are fully engaged and satisfied with the services we are providing.

In addition to leading the team, you'll collaborate with other departments across the organisation and external partners to deliver comprehensive neighbourhood services. You'll ensure that we maintain our estates to a high standard ensuring that all relevant H&S standards are met. You'll foster a culture of continuous improvement making sure our services not only meet but exceed regulatory and best practice standards.

We are looking for a Neighbourhood Manager who will have a real impact in a dynamic and supportive environment and who is keen to lead a team that is committed to delivering excellent service and making a difference in our communities. You'll have a proven track record in housing management, leasehold and service charges experience in a customer-centric environment and sound knowledge of housing legislation.

As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid. This role requires a basic DBS check.

First stage interviews are due to take place Tuesday 16 Dec. Second stage interviews are due to take place Friday 19 Dec (subject to change).

We are a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home and from the moment customers move into their home, we are here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods with a firm focus on improving services so they're easy to use and access by our customers.

We are addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We are the sixth largest developer of new homes amongst housing associations in England, having built over 1500 last year. This is summed up in our vision: More homes, bright futures.

As a people business, we work hard to create a high-performing and fun working environment. We invest in our people's development whilst looking after their wellbeing with our award-winning initiatives.

We are committed to diversity and inclusion and want people from all walks of life to apply for our vacancies. We are a disability confident leader with disabled-friendly offices and will make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application please get in touch with us. We'll be happy to help.