At a Glance
- Tasks: Manage rent arrears accounts and support customers to sustain their tenancies.
- Company: VIVID, a leading provider of affordable homes in the south of England.
- Benefits: 26 days holiday, productivity bonuses, private medical insurance, and generous pension contributions.
- Other info: Inclusive culture with excellent development opportunities and a focus on wellbeing.
- Why this job: Make a real difference in people's lives by helping them maintain their homes.
- Qualifications: Experience in debt recovery and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re VIVID! We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We’re recruiting for an Income Recovery Officer to join our team in Portsmouth. This is a full time, permanent position working 37 hours a week with a minimum of 20% of this to be office based to promote collaboration and team working.
Want to know what we can offer you?
- 26 days holiday (plus bank holidays) pro rata with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s the facts about the role: We’re looking for a proactive and customer-focused Income Recovery Officer to join our team. You’ll manage a caseload of rent arrears accounts, working through the recovery process while ensuring customers receive the right support to sustain their tenancies. Eviction will always be the last resort, and you’ll play a key role in helping customers maintain their homes.
Key Responsibilities will include:
- Managing a caseload of rent arrears accounts in line with agreed procedures
- Engaging with customers to record contacts, agreements, and referrals
- Providing tailored support and advice to help customers sustain tenancies
- Developing a strong understanding of benefits and payment processes
- Working collaboratively with internal teams such as neighbourhoods and tenancy support, and external agencies, including housing options, the Department of Work and Pensions (DWP), and homelessness services
- Ensuring business and customer impacts are considered in all recovery actions.
You’ll bring a wealth of experience in debt recovery and working in a customer-centric environment. You’ll also have demonstrable awareness and knowledge of the social housing sector. You'll have strong communication and relationship building skills as well as the ability to work effectively with internal and external stakeholders.
Interviews are due to take place Thursday 2 July (subject to change).
The Company: We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers. We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision “More homes, bright futures”.
Living VIVID: As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.
We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help.
Income Recovery Officer in Portsmouth employer: Vivid Housing
At VIVID, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee wellbeing and development. As an Income Recovery Officer in Portsmouth, you'll benefit from generous holiday allowances, a robust pension scheme, and access to extensive training opportunities, all while making a meaningful impact in the community by helping customers sustain their tenancies. Join us to be part of a supportive team dedicated to creating brighter futures for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery Officer in Portsmouth
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Vivid Housing.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Vivid Housing.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Vivid Housing.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Vivid Housing. Apply directly through us to stand out!
We think you need these skills to ace Income Recovery Officer in Portsmouth
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Vivid Housing. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Income Recovery Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Vivid Housing
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Vivid Housing. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
