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- Tasks: Lead the decant process, ensuring customers are supported during temporary moves.
- Company: VIVID, a leading provider of affordable homes with a vibrant culture.
- Benefits: Full-time role with competitive salary and business mileage paid.
- Why this job: Make a real difference in people's lives by ensuring safe and smooth relocations.
- Qualifications: Experience in managing decant processes and strong leadership skills required.
- Other info: Join a team focused on improving housing services and community wellbeing.
The predicted salary is between 40000 - 50000 £ per year.
We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people. Are you passionate about delivering exceptional customer service and ensuring safety? We are looking for a Decants Manager to lead and manage all aspects of the decant process for customers who need to temporarily move due to major repairs or safety concerns. This is a full-time permanent role, working 37 hours per week, based out of our Portsmouth office. This role requires travel across various locations throughout Hampshire.
As Decants Manager, you will be leading and managing all aspects of the decant process for customers affected by repairs that require a temporary move. Customers will need to be supported throughout the process, ensuring decants are in line with timescales, compliance, legislation, policy and best practice.
Key responsibilities:- Lead and develop the decant service, ensuring customers are supported throughout their journey.
- Develop and implement decant strategies that meet the requirements of VIVID standards.
- Coordinate schedules to guarantee timely, compliant, and cost-effective moves.
- Implement strategies and processes that meet VIVID standards and regulatory requirements.
- Drive for continued efficiency of our decant repairs & maintenance service.
- Collaborate across teams and act as an ambassador for customer safety and satisfaction.
- Use data and insight to improve service delivery and reduce costs.
- Manage external contractors, budgets, and performance targets.
As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.
Requirements:- Proven experience managing decant or large-scale relocation programmes.
- Strong understanding of housing law, decant policies and compensation frameworks.
- Proven experience in a leadership role within building maintenance or a similar environment, ideally within the social housing sector.
- Experience in property services, compliance, or housing operations.
- Strong supply chain and contract management skills, with the ability to manage complex contracts and supplier relationships.
- Ability to manage risk, drive efficiency, and deliver outstanding customer outcomes.
- Excellent communication and stakeholder management skills.
We are a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, focusing on improving services so they are easy to use and access by our customers. We are addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities.
Decants Manager in Portsmouth employer: Vivid Housing
Contact Detail:
Vivid Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Decants Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at VIVID or similar organisations. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for your interview by researching VIVID’s values and recent projects. Show us you’re not just another candidate; demonstrate how your experience aligns with our mission of providing safe and affordable homes.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for customer service and safety!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our vibrant team at VIVID.
We think you need these skills to ace Decants Manager in Portsmouth
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service and safety shine through. We want to see that you genuinely care about making a difference in people's lives, especially during challenging times.
Tailor Your Experience: Make sure to highlight your relevant experience in managing decant processes or large-scale relocations. We’re looking for someone who understands the ins and outs of housing law and can navigate compliance like a pro!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we love efficiency just as much as you do!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vivid Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of decant policies, housing law, and the specific challenges that come with managing relocations. VIVID is looking for someone who can demonstrate a strong understanding of these areas, so be ready to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Decants Manager, you'll need to lead a team and manage external contractors. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure situations. Highlight your ability to drive efficiency and deliver outstanding customer outcomes.
✨Emphasise Customer Service
VIVID values exceptional customer service, so think about how you can showcase your commitment to supporting customers throughout their journey. Be ready to share specific instances where you've gone above and beyond to ensure customer satisfaction, especially during challenging times.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think through potential challenges you might encounter in the decant process and how you would address them, ensuring your answers reflect VIVID's standards and values.