At a Glance
- Tasks: Join our Customer Service Committee to shape and enhance customer service strategies.
- Company: Leading provider of affordable homes in the south of England.
- Benefits: Make a real impact, gain experience, and be part of a supportive community.
- Other info: Meet quarterly and contribute to meaningful discussions on customer service.
- Why this job: Your voice matters! Help us improve customer experiences and service quality.
- Qualifications: Passionate VIVID customer with great communication and teamwork skills.
Are you a VIVID customer ready to make a change? Apply now and be a part of something bigger! Are you a passionate and experienced VIVID customer? We want YOU to join our Customer Service Committee! As a committee member, you'll play a crucial role in shaping and enhancing our customer service strategies, ensuring our customers receive the best possible service. Your insights and experiences will help us make a real difference!
Our Customer Service Committee is all about active involvement. We believe in the power of our customers' voices and want you to help influence and shape everything we do. Your feedback is invaluable to us! You'll be overseeing our service standards, monitoring their delivery, and ensuring complaints are handled efficiently and fairly. It's a fantastic opportunity to make a positive impact and be part of something special.
We’re looking for a VIVID customer who can:
- Represent our customers with passion and dedication.
- Stay unbiased and objective, making decisions that benefit VIVID, its customers and stakeholders.
- Confidently and competently contribute to discussions.
- Help shape our strategy and ensure effective policies and governance.
We’re looking for skills, knowledge and/or experience in the following areas:
- Great communication skills
- Great teamwork
- Experience in policy and strategy
- Customer influence
- Complaints management
- Data analysis skills
- Commitment to improving customer satisfaction and service quality
- Passionate about the communities VIVID operates in
- Understanding of and commitment to equality, diversity and inclusion.
Time commitment: The committee usually meets 4 times a year with additional meetings where required. The meetings will take place 5.30pm–8pm at our Basingstoke office or on Microsoft Teams. There will also be an induction at the beginning of your role with us, so we’ll need a little more of your time. Remaining meetings for 2026 are as follows: 21 July and 10 November.
Need a bit of help with your application? We want everyone to feel welcome and supported in applying for this role. If you need any adjustments—like help with the application process, extra support during meetings, or anything else that would make it easier for you to take part, just let us know. We’ll work with you to make sure you’ve got everything you need to feel confident, comfortable, and fully involved.
If you require a manual application form please email us at HRRecruitment@vividhomes.co.uk to request this. Please note, this opportunity is only available to VIVID customers who are not staff members. This role is excluded from VIVID employee benefits.
Interviews are due to take place 8 May (subject to change). Ready to make a difference? Join us and let's create amazing customer experiences together!
Customer Service Committee Member (VIVID Customers Only) in Portsmouth employer: Vivid Housing
VIVID is an exceptional employer that values the voices of its customers, offering a unique opportunity for VIVID customers to actively shape and enhance customer service strategies. With a strong commitment to employee development, diversity, and inclusion, VIVID fosters a supportive work culture where individuals can thrive and make a meaningful impact in their communities. Located in Basingstoke, the company provides flexible meeting arrangements and a welcoming environment, ensuring that all members feel confident and engaged in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Committee Member (VIVID Customers Only) in Portsmouth
✨Tip Number 1
Get to know VIVID inside out! Familiarise yourself with our values, mission, and the services we offer. This will not only help you in discussions but also show your genuine passion for being part of the Customer Service Committee.
✨Tip Number 2
Be ready to share your experiences as a VIVID customer. Think about specific instances where you felt our service was exceptional or could be improved. Your insights are what we’re looking for, so don’t hold back!
✨Tip Number 3
Practice your communication skills! Whether it’s speaking up in meetings or contributing to discussions, being clear and confident is key. We want to hear your voice, so make sure it’s heard loud and clear!
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, if you need any adjustments during the process, just let us know—we’re here to support you every step of the way!
We think you need these skills to ace Customer Service Committee Member (VIVID Customers Only) in Portsmouth
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to hear your unique voice and experiences as a VIVID customer. Don’t be afraid to share your passion for improving customer service!
Show Your Commitment:Make sure to highlight your dedication to VIVID and its community. Talk about your experiences and how they’ve shaped your views on customer service. We’re looking for members who are genuinely invested in making a difference!
Keep It Clear and Concise:While we love a good story, keep your application focused and to the point. Use clear language and structure your thoughts well. This will help us understand your ideas and how you can contribute to our committee.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Vivid Housing
✨Know Your VIVID Experience
Before the interview, take some time to reflect on your experiences as a VIVID customer. Think about specific instances where you felt the service was exceptional or where improvements could be made. This will help you articulate your insights clearly during the discussion.
✨Show Your Passion
Demonstrate your enthusiasm for being part of the Customer Service Committee. Share why you care about customer service and how you believe your contributions can make a difference. Passion is contagious, and it will resonate with the interviewers!
✨Prepare for Teamwork Questions
Since teamwork is crucial for this role, be ready to discuss examples of how you've successfully collaborated with others in the past. Highlight your communication skills and how you’ve contributed to group discussions or decision-making processes.
✨Understand the Role's Impact
Familiarise yourself with the responsibilities of a committee member and how they influence VIVID's customer service strategies. Be prepared to discuss how you can help shape policies and ensure effective governance, showing that you understand the importance of the role.
