At a Glance
- Tasks: Lead the VIVID Customer Scrutiny Panel and shape future services.
- Company: Join VIVID, a community-focused organisation dedicated to customer voices.
- Benefits: Make a difference, gain leadership experience, and receive free training.
- Other info: Flexible evening meetings with full support and mentoring provided.
- Why this job: Empower your community and influence real change in services.
- Qualifications: Must be a VIVID customer; no prior experience required.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for a new Chair to lead the VIVID Customer Scrutiny Panel and help shape the future of our services. As Chair, you'll guide a group of customers who work together to challenge how things are done and ensure customer voices are heard loud and clear. You'll lead meetings, support panel members, and represent the panel in conversations with VIVID's leadership.
What you'll do:
- Lead quarterly panel meetings and set the agenda.
- Support members to carry out deep-dive reviews and develop recommendations.
- Represent the panel in meetings with VIVID's Board and Customer Services Committee.
- Help ensure customer feedback leads to real improvements.
- Promote the panel's work across VIVID's customer base.
What's in it for you?
- Make a real difference in your community.
- Build leadership and governance experience.
- Get free training tailored to your role.
- IT kit provided.
- Expenses covered (travel, childcare, etc.).
- Mentoring and ongoing support from VIVID's Governance and Customer Influence teams.
2026 Meetings:
- 19 February
- 21 May
- 20 August
- 26 November
We keep things flexible and usually hold four evening meetings a year (6-8pm on MS Teams). The dates for 2026 are already set, but we're happy to work around things for the right person. We'll also agree on a few extra dates for deeper reviews. New Chairs will receive a full induction and training.
Need support with your application? We want everyone to feel welcome and supported. If you need any adjustments — like help with the application process, extra support during meetings, or anything else — just let us know. We'll work with you to make sure you've got everything you need to feel confident, comfortable, and fully involved.
If you require a manual application form please email us to request this. Please note, this opportunity is only available to VIVID customers who are not staff members. This role is excluded from VIVID employee benefits.
Customer Scrutiny Panel Chair (VIVID Customers Only) in Portsmouth employer: Vivid Housing
VIVID is an exceptional employer that empowers its customers to take an active role in shaping services through the Customer Scrutiny Panel. By joining us as Chair, you will not only make a meaningful impact in your community but also gain valuable leadership experience, receive tailored training, and enjoy flexible meeting arrangements. Our supportive work culture ensures that every voice is heard, and we are committed to providing the necessary resources to help you thrive in this role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Scrutiny Panel Chair (VIVID Customers Only) in Portsmouth
✨Tip Number 1
Get to know VIVID inside out! Familiarise yourself with their services and values. This will help you speak their language during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or past members of the Customer Scrutiny Panel. They can give you insider tips on what to expect and how to shine in your role as Chair.
✨Tip Number 3
Prepare for those meetings! Think about how you can lead discussions effectively and support your panel members. Show that you’re ready to take charge and make customer voices heard loud and clear.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Customer Scrutiny Panel Chair (VIVID Customers Only) in Portsmouth
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you passionate about being a Chair for the Customer Scrutiny Panel.
Show Your Leadership Skills:Highlight any past experiences where you've led a group or facilitated discussions. We’re looking for someone who can guide our panel effectively, so make sure to showcase your leadership style and how you can support others in the process.
Connect with Our Values:Take a moment to understand VIVID’s mission and values. In your application, reflect on how your personal values align with ours and how you can contribute to making a real difference in the community. This connection is key!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. If you need any help along the way, just reach out! We're here to support you and ensure you have everything you need to feel confident in your application.
How to prepare for a job interview at Vivid Housing
✨Know Your Stuff
Familiarise yourself with VIVID's services and the role of the Customer Scrutiny Panel. Understand the key issues customers face and think about how you can contribute to discussions. This will show your genuine interest and commitment.
✨Prepare to Lead
As Chair, you'll be leading meetings and guiding discussions. Think about how you would set an agenda and facilitate conversations. Practise articulating your thoughts clearly and confidently, as this will be crucial in representing the panel.
✨Engage with the Community
Show that you’re connected with the customer base. Bring examples of how you've listened to customer feedback in the past and how it has led to improvements. This demonstrates your ability to advocate for others effectively.
✨Ask Questions
Don’t hesitate to ask questions during the interview. Inquire about the expectations for the role, the support available, and how success is measured. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
