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- Tasks: Lead engaging training sessions to empower colleagues and enhance customer service skills.
- Company: VIVID offers a vibrant, inclusive culture focused on development and support.
- Benefits: 26 days holiday, flexible working, private medical insurance, and a generous pension scheme.
- Why this job: Make a real impact by equipping teams with essential skills for exceptional customer experiences.
- Qualifications: Experience in delivering impactful training and strong communication skills required.
- Other info: Opportunity for personal growth with access to various coaching and mentoring programmes.
The predicted salary is between 30000 - 42000 £ per year.
We’re VIVID! – We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! Are you passionate about delivering exceptional customer experiences and helping others succeed? We’re looking for a Customer Service Trainer to lead our Customer Advocate Training Programme, designed in partnership with City & Guilds. This is a fantastic opportunity to make a real impact across the business by equipping our teams with the skills and confidence to deliver on our customer promises.
This is a full-time position, working 37 hours per week on a 24-month fixed term basis. This role offers flexible working, so you’ll need to have self-discipline, but also enjoy managing your own time. You’ll be working between home and our Portsmouth and Basingstoke office, with a minimum of 2-3 days to be office based.
Want to know what we can offer you?
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programme
Here’s the facts about the role: As Customer Service Trainer, you’ll deliver engaging training sessions, both face-to-face and online, to colleagues across the business. You’ll manage venues, schedules, and the learning management system for the programme and act as a trusted advisor for managers and a key point of contact for training queries.
You’ll collaborate with City & Guilds, and internal teams to ensure the programme’s success by supporting learners through coaching and mentoring, ensuring everyone achieves their accreditation. You’ll bring expertise in delivering engaging and impactful learning experiences, with a proven ability to design and deliver interventions tailored to diverse audiences. Your strong communication skills enable you to adapt your style and approach to suit different learners and situations. You’ll be confident in facilitating interactive, learner-focused sessions that drive participation, engagement, and long-term knowledge retention.
If you’re passionate about learning and development and want to make a difference, we’d love to hear from you! As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.
Interviews will take place in-person on 6 and 9 February.
Customer Service Trainer in Hampshire employer: Vivid Housing
Contact Detail:
Vivid Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Trainer in Hampshire
✨Tip Number 1
Get to know the company culture! VIVID values a vibrant and inclusive environment, so show your personality during interviews. Share experiences that highlight your passion for customer service and how you can contribute to their friendly atmosphere.
✨Tip Number 2
Prepare to showcase your training skills! Since you'll be delivering engaging sessions, think of examples where you've successfully trained or mentored others. Be ready to discuss your approach to making learning fun and effective.
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the role by asking about their training programmes and how they measure success. This not only demonstrates your enthusiasm but also helps you understand if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. Let’s make this happen together!
We think you need these skills to ace Customer Service Trainer in Hampshire
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for delivering exceptional customer experiences in your application. We want to see that you’re genuinely excited about helping others succeed and making a real impact!
Tailor Your Application: Don’t just send a generic CV and cover letter! Take the time to tailor your application to highlight your relevant experience in training and development. We love seeing how your skills align with our Customer Advocate Training Programme.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that showcase your communication skills. Remember, we’re looking for someone who can adapt their style to suit different learners!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our vibrant culture!
How to prepare for a job interview at Vivid Housing
✨Know Your Stuff
Make sure you understand the Customer Advocate Training Programme and how it aligns with VIVID's goals. Familiarise yourself with City & Guilds and be ready to discuss how your experience can enhance their training initiatives.
✨Showcase Your Communication Skills
As a Customer Service Trainer, strong communication is key. Prepare examples of how you've successfully delivered training or facilitated sessions in the past. Be ready to demonstrate your ability to adapt your style to different audiences during the interview.
✨Engage with the Interviewers
Treat the interview like a training session! Ask questions about their current training methods and express your ideas on how to improve them. This shows your passion for learning and development and your proactive approach to collaboration.
✨Highlight Your Flexibility
Since this role involves flexible working, share examples of how you've effectively managed your time and adapted to different working environments. Emphasise your self-discipline and ability to thrive in both remote and office settings.
