Decants Manager in Hampshire, Portsmouth

We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people. Are you passionate about delivering exceptional customer service and ensuring safety? We are looking for a Decants Manager to lead and manage all aspects of the decant process for customers who need to temporarily move due to major repairs or safety concerns. This is a full-time permanent role, working 37 hours per week, based out of our Portsmouth office, with travel across various locations throughout Hampshire.

As Decants Manager, you will be leading and managing all aspects of the decant process for customers affected by repairs that require a temporary move. Customers will need to be supported throughout the process, ensuring decants are in line with timescales, compliance, legislation, policy and best practice.

• Lead and develop the decant service, ensuring customers are supported throughout their journey.
• Develop and implement decant strategies that meet the requirements of VIVID standards.
• Coordinate schedules to guarantee timely, compliant, and cost-effective moves.
• Implement strategies and processes that meet VIVID standards and regulatory requirements.
• Drive for continued efficiency of our decant repairs & maintenance service when benchmarked across the sector and with other comparable providers.
• Collaborate across teams and act as an ambassador for customer safety and satisfaction.
• Use data and insight to improve service delivery and reduce costs.
• Manage external contractors, budgets, and performance targets.

As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.

• Proven experience managing decant or large-scale relocation programmes.
• Strong understanding of housing law, decant policies and compensation frameworks.
• Proven experience in a leadership role within building maintenance or a similar environment, ideally within the social housing sector.
• Experience in property services, compliance, or housing operations.
• Strong supply chain and contract management skills, with the ability to manage complex contracts and supplier relationships.
• Ability to manage risk, drive efficiency, and deliver outstanding customer outcomes.
• Excellent communication and stakeholder management skills.

We are a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, focusing on improving services so they are easy to use and access by our customers. We are addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities.