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- Tasks: Provide top-notch support to customers via phone and digital channels.
- Company: Join Vivid Housing, a leader in customer experience.
- Benefits: Enjoy 26 days annual leave, bonuses, pension contributions, and private medical insurance.
- Other info: Hybrid work options available after training for better work-life balance.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Excellent communication skills and ability to thrive under pressure.
The predicted salary is between 25000 - 30000 £ per year.
Vivid Housing seeks a Customer Experience Advisor in Basingstoke to provide first-class support handling customer queries via phone and digital channels.
Ideal candidates will possess:
- Excellent communication skills
- Problem-solving abilities
- Experience in high-pressure environments
The role offers:
- 26 days annual leave
- A productivity-related bonus
- Generous pension contributions
- Private medical insurance
The position starts in the Basingstoke office with hybrid opportunities available after training.
Customer Experience Advisor - Hybrid, First-Contact Expert in Basingstoke employer: Vivid Housing
Contact Detail:
Vivid Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - Hybrid, First-Contact Expert in Basingstoke
✨Tip Number 1
Get to know Vivid Housing! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about handling customer queries, try role-playing with a friend or family member. This will help you feel more confident when answering questions in a high-pressure environment.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're proactive and keen on joining the team at Vivid Housing.
We think you need these skills to ace Customer Experience Advisor - Hybrid, First-Contact Expert in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for a Customer Experience Advisor, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can handle customer queries effectively.
Problem-Solving is Key: We want to see how you tackle challenges! Include examples in your application that showcase your problem-solving abilities, especially in high-pressure situations. This will help us understand how you can thrive in our dynamic environment.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role at Vivid Housing. Mention specific experiences that relate to the job description, so we know you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Vivid Housing
✨Know Your Stuff
Before the interview, make sure you understand Vivid Housing's mission and values. Familiarise yourself with their customer service approach and think about how your skills align with their needs. This will show that you're genuinely interested in the role and can contribute positively.
✨Show Off Your Communication Skills
As a Customer Experience Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively handled customer queries or resolved issues, especially in high-pressure situations.
✨Problem-Solving Mindset
Prepare for situational questions that assess your problem-solving abilities. Think of specific instances where you successfully navigated challenges. Highlight your thought process and the steps you took to resolve the issue, showcasing your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your expectations.