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- Tasks: Support case management, provide training advice, and liaise with external agencies.
- Company: Join a dedicated team focused on tackling anti-social behaviour.
- Benefits: 26 days holiday, productivity bonuses, and private medical insurance.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Knowledge of housing legislation and strong communication skills required.
- Other info: Flexible working with opportunities for professional growth.
The predicted salary is between 30000 - 40000 £ per year.
This role is customer-focused and will require a strong team player who can support colleagues and managers with case management, offer advice and support in training, and liaise with external agencies as needed. You will compile evidence, take witness statements, provide effective witness support, and support in cases that go to court. You will also work closely with local authority partners to ensure our customers' needs are met, and will maintain up-to-date knowledge of housing legislation and best practices.
Responsibilities
- Support colleagues and managers with case management.
- Provide advice and support in training.
- Compile evidence, take witness statements, and provide witness support.
- Support in cases that go to court.
- Liaise with external agencies and local authority partners.
- Maintain up-to-date knowledge of housing legislation and best practices.
Qualifications & Experience
- Good knowledge and best practice of ASB and tenancy fraud, and housing legislation.
- Awareness and understanding of the social housing sector, with previous experience in housing beneficial.
- Experience in investigatory work, ASB, or similar.
- Experience working in a customer‑centred role with strong communication skills to work with customers and partner agencies.
- Professional qualification is an advantage but not essential.
Requirements
- Full UK driving licence and access to a vehicle for business use.
- Willingness to travel across North Hampshire.
- Ability to work 37 hours per week and comply with a minimum of 20 % onsite.
- Satisfactory DBS check.
Benefits
- 26 days holiday (plus bank holidays) with the option to buy or sell annual leave.
- Productivity‑related bonus scheme.
- Generous contributory pension: 6 % employer contribution and 7–10 % employee match.
- Life assurance paid at 3 × annual salary.
- Private medical insurance.
Anti-Social Behaviour Officer in Basingstoke employer: Vivid Housing
Contact Detail:
Vivid Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti-Social Behaviour Officer in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with anti-social behaviour. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience with case management and customer support. Use real examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 3
Stay updated on housing legislation! Make sure you know the latest trends and best practices in the social housing sector. This knowledge will not only impress interviewers but also show that you're genuinely passionate about the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Anti-Social Behaviour Officer in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with anti-social behaviour and housing legislation. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experience!
Showcase Your Team Spirit: Since this role is all about teamwork, let us know about your collaborative experiences. Share examples of how you've supported colleagues or worked with external agencies in the past – we love a good team player!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vivid Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of anti-social behaviour (ASB) and housing legislation. Familiarise yourself with best practices in the social housing sector, as this will show that you're serious about the role and can hit the ground running.
✨Showcase Your Team Spirit
Since this role is all about teamwork, be ready to share examples of how you've supported colleagues in the past. Think of specific instances where you’ve collaborated effectively or provided training and advice, as this will highlight your customer-focused approach.
✨Prepare for Real-Life Scenarios
Expect questions that require you to think on your feet. Prepare for situational questions related to case management or liaising with external agencies. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your genuine interest and helps you understand how you can contribute to the organisation’s goals, especially in supporting customers and managing cases.