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- Tasks: Lead a team tackling anti-social behaviour and tenancy enforcement.
- Company: Join VIVID Housing, a vibrant and inclusive workplace.
- Benefits: Enjoy 26 days holiday, bonuses, private medical insurance, and more!
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in customer service and knowledge of anti-social behaviour practices preferred.
- Other info: Full driving licence required; role subject to DBS check.
The predicted salary is between 36000 - 60000 £ per year.
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Client:
VIVID Housing
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1c4e17cb04f2
Job Views:
5
Posted:
16.07.2025
Expiry Date:
30.08.2025
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Job Description:
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We have an exciting opening for an Anti-Social Behaviour Team Leader to join us on a permanent basis. Based out of our Basingstoke office, this is a full time role working 37 hours a week, with a minimum of 20% of this to be office based to promote collaboration and team working.
Want to know what we can offer you?
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s the facts about the role:
As an Anti-Social Behaviour Team Leader, you’ll line manage up to 10 anti-social behaviour officers who deliver a comprehensive cross tenure tenancy enforcement service to our customers, enforcing terms of their tenancy agreement. This includes anti-social behaviour (ASB) cases & investigating potential tenancy fraud cases. As well as taking income cases to court & applying for ‘no access’ gas injunctions.
As part of your management responsibility, you’ll recruit, supervise, support, develop and motivate your team. This’ll help them to deliver a ‘right first time’ service, focusing on the customers’ experience. You’ll carry out regular one-to-ones and employee performance reviews. Identifying areas of training or development needs and making sure that plans are put in place when needed.
You\’ll have experience in service delivery in a customer centric role, an understanding of the social housing environment, and strong knowledge and application of good procedures and practices relating to anti-social behaviour. Ideally you\’ll have experience in a housing related management role however this is not essential.
You’ll have proven, in-depth experience in managing tenancy enforcement cases through court process, experience reviewing cases, and a desire to lead and act as a role model to your team and others across VIVID.
Due to the nature of this role, you’ll need you to be able to travel. So you’ll need a full current driving licence with access to a vehicle.
This role is subject to a satisfactory DBS check which will be carried out upon successful appointment.
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Anti-Social Behaviour Team Leader employer: Vivid Housing
Contact Detail:
Vivid Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti-Social Behaviour Team Leader
✨Tip Number 1
Familiarise yourself with the specific challenges and trends in anti-social behaviour within the social housing sector. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals already working in anti-social behaviour roles or related fields. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could strengthen your application.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to motivate and develop others will resonate well with the hiring team at VIVID.
✨Tip Number 4
Prepare for the interview by thinking about how you would handle specific scenarios related to anti-social behaviour cases. Being able to articulate your approach to problem-solving and customer service will show that you're ready for the challenges of the role.
We think you need these skills to ace Anti-Social Behaviour Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and dealing with anti-social behaviour cases. Use specific examples that demonstrate your leadership skills and understanding of tenancy enforcement.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the values of VIVID Housing. Mention your experience in customer-centric roles and how you can contribute to creating a positive team environment.
Highlight Relevant Skills: In your application, emphasise skills such as conflict resolution, team management, and knowledge of housing regulations. These are crucial for the Anti-Social Behaviour Team Leader position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Vivid Housing
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Anti-Social Behaviour Team Leader. Familiarise yourself with tenancy enforcement processes and the specific challenges faced in social housing. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams. Discuss how you've motivated and developed team members in previous roles, as this is crucial for the position. Be ready to explain your approach to performance reviews and training needs.
✨Demonstrate Customer-Centric Focus
Since the role involves delivering a customer-centric service, be prepared to discuss how you've prioritised customer experience in past positions. Share specific instances where you've successfully resolved issues or improved service delivery for customers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions related to anti-social behaviour cases and tenancy enforcement. Think through potential situations you might face in the role and how you would handle them. This will show your problem-solving skills and ability to think on your feet.
