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- Tasks: Coordinate schedules and manage appointments for repairs in a fast-paced environment.
- Company: Join a supportive team in Basingstoke with a focus on customer service.
- Benefits: Enjoy 26 days holiday, health insurance, and a productivity bonus.
- Other info: Great opportunity for career growth with training and mentoring available.
- Why this job: Make a difference by ensuring timely repairs and excellent customer communication.
- Qualifications: Experience in planning or scheduling and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re recruiting for 2 Resource Planners to join our team in Basingstoke. This is a full‑time position working 37 hours per week on a 12‑month fixed‑term contract. The role requires working in the office 4 days a week with the planning team.
Benefits:
- 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
- Productivity‑related bonus scheme
- Contributory pension: 6 % match (7‑10 % employee contributions matched)
- Life assurance at 3 × annual salary
- Private medical insurance
- Health care cash plan (Medicash)
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- In‑house and e‑learning courses, coaching and mentoring programmes
Responsibilities:
- Act as a point of contact for customers, contractors and trades staff primarily by phone.
- Schedule and manage appointments for repairs and maintenance using the appointment scheduling system and mobile solutions.
- Ensure appointments are attended, completed within set timescales, and reschedule jobs when necessary while keeping customers informed.
- Provide information to managers to monitor compliance with corporate and legislative timelines and standards.
- Maintain diaries to maximise resource utilisation and coordinate with other planning teams to deploy trades staff across areas.
- Use computer programmes confidently and quickly learn new systems; raise, close and amend jobs on the bespoke system.
- Assist trades staff with troubleshooting hand‑held device problems.
- Multi‑task and prioritise workload in a fast‑paced, busy environment while remaining calm and professional.
- Communicate politely yet assertively on the telephone and deal with challenging customers.
Qualifications:
- Previous experience in a planning or scheduling role.
- Experience in a busy, customer‑focused role.
- Knowledge or experience in the social housing sector.
- Strong communication skills and a polite, assertive telephone manner.
- Ability to maintain calmness under pressure and remain professional when liaising with customers.
Resource Planner (12 month FTC) in Basingstoke employer: Vivid Homes
Contact Detail:
Vivid Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planner (12 month FTC) in Basingstoke
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Resource Planner role, especially your customer service skills and ability to multitask.
✨Tip Number 3
Be ready to showcase your tech skills! Since the role involves using computer programmes and scheduling systems, be prepared to discuss your experience with similar tools and how quickly you can adapt to new software.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resource Planner (12 month FTC) in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous planning or scheduling roles you've had, especially in customer-focused environments. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Resource Planner role. Share specific examples of how you've managed appointments or dealt with challenging customers in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of phone communication, make sure your written application showcases your strong communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Vivid Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Resource Planner role. Familiarise yourself with the responsibilities listed in the job description, especially around scheduling and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences where you've effectively communicated with customers or colleagues. Think of specific examples where you handled challenging situations calmly and professionally, as this will highlight your suitability for the role.
✨Demonstrate Your Multi-Tasking Ability
The job requires juggling multiple tasks in a fast-paced environment. Prepare to share examples from your past work where you successfully managed competing priorities. This could involve discussing how you organised your workload or used tools to keep track of tasks efficiently.
✨Familiarise Yourself with Relevant Software
Since you'll be using computer programmes and possibly bespoke systems, it’s a good idea to brush up on any relevant software skills. If you have experience with similar systems, mention it during the interview. If not, express your eagerness to learn and adapt quickly to new technologies.