At a Glance
- Tasks: Support sales with technical expertise and configure Vivi products for customers.
- Company: Join Vivi, a leader in EdTech transforming classroom experiences worldwide.
- Benefits: 100% remote work, travel opportunities, and a dynamic team culture.
- Other info: Opportunity for growth in a fast-paced, creative environment.
- Why this job: Make a real impact in education technology while working with innovative tools.
- Qualifications: 3-5 years in a technical role, networking experience, and a passion for EdTech.
The predicted salary is between 40000 - 50000 € per year.
Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity.
Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage. They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving students. Personalised learning environments have been proven to deliver better educational outcomes for individuals through increased participation and engagement. To successfully create such an environment requires a fluid, visual dialogue between teacher and student. This is why Vivi exists. Vivi is used by over 825,000 teachers and students around the world and is setting out to provide tangible solutions to the enormous education industry with our high-growth, ambitious, and creative team. In this rapidly evolving technology landscape, Vivi is always looking for new ways to disrupt the classroom experience, enhance customer journeys, and expand globally.
The purpose of this role is to support the technical aspects of the sales process by being the conduit between sales, global engineering and support teams. You will be the technology and product expert in the team with extensive knowledge of the Vivi product, its features, and the environments in which it runs. You will be the expert at setting up the Vivi product and configuring it within our customers’ environments. You will assist the sales team and the wider business in responding to RFPs and completing any technical documentation required by customers. You will guide evaluating customers through the onboarding process and continue to support them until you consider them to be in a mature and stable position and ready to be handed over to Vivi’s global support team.
This role is 100% remote, with up to 30% travel within the region.
Responsibilities:
- The main regional point of contact for technical questions within the sales team
- Liaising with the global engineering and support teams to solve problems as they arise
- Gathering customer requirements
- Supporting customers through the evaluation and onboarding process
- Configuring Vivi within customer environments
- Advising customers on how to best configure their environments to work with Vivi
- Assist with responding to RFI’s and RFP’s
- Completing technical documentation required by customers
- Competitor research
- Technical guidance for salespeople in pre-sales meetings and possible demos (virtual and in-person)
- Keeping the sales team up to date with technology
- Developing and documenting implementation plans and best practices
Experience:
- ~3-5 years’ experience in a similar technical role
- ~Experience of working within commercial sales team
- ~Demonstratable experience of working with wired networking technology including switch and firewall configuration and troubleshooting
- ~Demonstratable experience of working with wireless networking including wireless LAN configuration and troubleshooting
Highly Desirable Experience:
- Cisco Certified Network Associate (CCNA) preferred
- Experience working with the Atlassian Suite (Jira Service Desk and Confluence)
- Experience of working with HDMI displays, projectors and interactive touch panels
- Knowledge of all major desktop and mobile operating systems
- Knowledge of networking practices as applied in school environments
- Experience applying ITIL (Information Technology Infrastructure Library) methodologies
Essential Skills:
- Relationship-driven with customer-first mentality
- Excellent written and verbal communication skills
- Excellent problem-solving skills
- Have a passion for technology, particularly in the EdTech space
- Strong organisational and administrative skills, including an ability to prioritise workloads and meet deadlines
- A great team player who can work autonomously when required
Sales Engineer Techniek in London employer: Vivi
Vivi is an exceptional employer that champions innovation in the EdTech sector, providing a dynamic and collaborative work environment where employees can thrive. With a strong focus on personal and professional growth, team members are encouraged to develop their skills while contributing to meaningful educational outcomes for students and teachers alike. The remote nature of the Sales Engineer Techniek role, combined with opportunities for regional travel, allows for flexibility and a unique chance to engage directly with customers, making a tangible impact in classrooms around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Engineer Techniek in London
✨Tip Number 1
Get to know the company inside out! Research Vivi's products and their impact on education. This will help you connect with the interviewers and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your technical knowledge! Be ready to discuss networking technologies and how they apply to the role. Brush up on your troubleshooting skills, as you'll likely face some scenario-based questions.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples from your past experiences where you've tackled challenges, especially in a sales or technical environment. This will demonstrate your ability to think on your feet.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep the conversation going and reinforce your interest in the role.
We think you need these skills to ace Sales Engineer Techniek in London
Some tips for your application 🫡
Show Your Passion for EdTech:When writing your application, let your enthusiasm for educational technology shine through. We want to see how you connect with our mission of enhancing classroom experiences and supporting teachers and students.
Tailor Your Experience:Make sure to highlight your relevant experience in technical roles, especially those involving networking technology. We love seeing how your background aligns with the responsibilities of the Sales Engineer Techniek position.
Be Clear and Concise:In your written application, clarity is key! Use straightforward language to explain your skills and experiences. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vivi
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the Vivi product and its features. Brush up on your knowledge of wired and wireless networking technologies, as well as any relevant troubleshooting techniques. Being able to discuss these topics confidently will show that you're the tech expert they need.
✨Showcase Your Customer-Centric Approach
Vivi values a customer-first mentality, so be prepared to share examples of how you've successfully supported customers in the past. Think about specific situations where you’ve gone above and beyond to meet customer needs, especially in a technical context.
✨Prepare for Technical Questions
Expect to face technical questions during the interview. Review common scenarios related to configuring products in various environments and be ready to explain your thought process. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Familiarise Yourself with the EdTech Landscape
Since Vivi operates in the education technology space, it’s crucial to understand current trends and challenges in this industry. Research how technology is being used to enhance learning experiences and be ready to discuss how you can contribute to this mission.
