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- Tasks: Support sales with technical expertise and guide customers through onboarding.
- Company: Join Vivi, a leader in EdTech transforming classroom experiences.
- Benefits: 100% remote work, travel opportunities, and a dynamic team culture.
- Other info: Be part of a creative team dedicated to enhancing learning environments.
- Why this job: Make a real impact in education technology while working with innovative tools.
- Qualifications: 3-5 years in a technical role, networking experience, and a passion for EdTech.
The predicted salary is between 40000 - 50000 £ per year.
Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity.
Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage. They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving students. Personalised learning environments have been proven to deliver better educational outcomes for individuals through increased participation and engagement. To successfully create such an environment requires a fluid, visual dialogue between teacher and student. This is why Vivi exists. Vivi is used by over 825,000 teachers and students around the world and is setting out to provide tangible solutions to the enormous education industry with our high-growth, ambitious, and creative team. In this rapidly evolving technology landscape, Vivi is always looking for new ways to disrupt the classroom experience, enhance customer journeys, and expand globally.
The purpose of this role is to support the technical aspects of the sales process by being the conduit between sales, global engineering and support teams. You will be the technology and product expert in the team with extensive knowledge of the Vivi product, its features, and the environments in which it runs. You will be the expert at setting up the Vivi product and configuring it within our customers’ environments. You will assist the sales team and the wider business in responding to RFPs and completing any technical documentation required by customers. You will guide evaluating customers through the onboarding process and continue to support them until you consider them to be in a mature and stable position and ready to be handed over to Vivi’s global support team.
This role is 100% remote, with up to 30% travel within the region.
Responsibilities:
- The main regional point of contact for technical questions within the sales team
- Liaising with the global engineering and support teams to solve problems as they arise
- Gathering customer requirements
- Supporting customers through the evaluation and onboarding process
- Configuring Vivi within customer environments
- Advising customers on how to best configure their environments to work with Vivi
- Assist with responding to RFI’s and RFP’s
- Completing technical documentation required by customers
- Competitor research
- Technical guidance for salespeople in pre-sales meetings and possible demos (virtual and in-person)
- Keeping the sales team up to date with technology
- Developing and documenting implementation plans and best practices
Experience:
- ~3-5 years’ experience in a similar technical role
- ~Experience of working within commercial sales team
- ~Demonstratable experience of working with wired networking technology including switch and firewall configuration and troubleshooting
- ~Demonstratable experience of working with wireless networking including wireless LAN configuration and troubleshooting
Highly Desirable Experience:
- Cisco Certified Network Associate (CCNA) preferred
- Experience working with the Atlassian Suite (Jira Service Desk and Confluence)
- Experience of working with HDMI displays, projectors and interactive touch panels
- Knowledge of all major desktop and mobile operating systems
- Knowledge of networking practices as applied in school environments
- Experience applying ITIL (Information Technology Infrastructure Library) methodologies
Essential Skills:
- Relationship-driven with customer-first mentality
- Excellent written and verbal communication skills
- Excellent problem-solving skills
- Have a passion for technology, particularly in the EdTech space
- Strong organisational and administrative skills, including an ability to prioritise workloads and meet deadlines
- A great team player who can work autonomously when required
Sales Engineer (Dutch Speaking) in London employer: Vivi
Contact Detail:
Vivi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Engineer (Dutch Speaking) in London
✨Tip Number 1
Get to know the company inside out! Research Vivi's products and their impact on education. This will help you connect with the interviewers and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your technical knowledge! Brush up on networking technologies and be ready to discuss how you've tackled similar challenges in the past. This will demonstrate your expertise and readiness for the Sales Engineer role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. This can give you an edge in interviews and help you tailor your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Vivi.
We think you need these skills to ace Sales Engineer (Dutch Speaking) in London
Some tips for your application 🫡
Show Your Passion for EdTech: When writing your application, let your enthusiasm for educational technology shine through. We want to see how you connect with our mission of enhancing classroom experiences and supporting teachers and students.
Tailor Your Experience: Make sure to highlight your relevant experience in technical roles and sales. We’re looking for specific examples of how you've tackled challenges in similar environments, especially with networking technology.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate excellent written communication skills. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Vivi
✨Know Your Stuff
Make sure you have a solid understanding of the Vivi product and its features. Brush up on your knowledge of wired and wireless networking technologies, as well as any relevant tools like the Atlassian Suite. Being able to discuss these topics confidently will show that you're the tech expert they need.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in previous roles. Think about specific situations where you resolved issues or improved processes. This will demonstrate your problem-solving abilities and your customer-first mentality, which is crucial for this role.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Ask insightful questions about the company culture, team dynamics, and how they approach customer support. This not only shows your interest but also helps you gauge if Vivi is the right fit for you.
✨Be Ready for Technical Scenarios
Expect to be put through your paces with technical scenarios or role-play exercises. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders. This will highlight your communication skills and your ability to bridge the gap between sales and engineering.