At a Glance
- Tasks: Support sales with technical expertise and enhance customer onboarding experiences.
- Company: Join Vivi, a leader in EdTech transforming classroom technology.
- Benefits: 100% remote work, flexible hours, and opportunities for travel.
- Other info: Dynamic team culture with growth opportunities in a rapidly evolving industry.
- Why this job: Make a real impact in education by enhancing collaboration and creativity in classrooms.
- Qualifications: 3-5 years in a technical role, strong networking skills, and a passion for EdTech.
The predicted salary is between 40000 - 50000 € per year.
Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity. Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage. They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving students.
Personalised learning environments have been proven to deliver better educational outcomes for individuals through increased participation and engagement. To successfully create such an environment requires a fluid, visual dialogue between teacher and student. This is why Vivi exists. Vivi is used by over 825,000 teachers and students around the world and is setting out to provide tangible solutions to the enormous education industry with our high-growth, ambitious, and creative team. In this rapidly evolving technology landscape, Vivi is always looking for new ways to disrupt the classroom experience, enhance customer journeys, and expand globally.
The Role: Vivi is currently seeking a leave replacement for a 6–12-month placement. The purpose of this role is to support the technical aspects of the sales process by being the conduit between sales, global engineering and support teams. You will be the technology and product expert in the team with extensive knowledge of the Vivi product, its features, and the environments in which it runs. You will be the expert at setting up the Vivi product and configuring it within our customers’ environments. You will assist the sales team and the wider business in responding to RFPs and completing any technical documentation required by customers. You will guide evaluating customers through the onboarding process and continue to support them until you consider them to be in a mature and stable position and ready to be handed over to Vivi’s global support team. This role is 100% remote, with up to 30% travel within the region.
Responsibilities:
- The main regional point of contact for technical questions within the sales team
- Liaising with the global engineering and support teams to solve problems as they arise
- Gathering customer requirements
- Supporting customers through the evaluation and onboarding process
- Configuring Vivi within customer environments
- Advising customers on how to best configure their environments to work with Vivi
- Assist with responding to RFI’s and RFP’s
- Completing technical documentation required by customers
- Competitor research
- Technical guidance for salespeople in pre-sales meetings and possible demos (virtual and in-person)
- Keeping the sales team up to date with technology
- Developing and documenting implementation plans and best practices
Experience:
- 3-5 years’ experience in a similar technical role
- Experience of working within commercial sales team
- Demonstratable experience of working with wired networking technology including switch and firewall configuration and troubleshooting
- Demonstratable experience of working with wireless networking including wireless LAN configuration and troubleshooting
Highly Desirable Experience:
- Cisco Certified Network Associate (CCNA) preferred
- Experience working with the Atlassian Suite (Jira Service Desk and Confluence)
- Experience of working with HDMI displays, projectors and interactive touch panels
- Knowledge of all major desktop and mobile operating systems
- Knowledge of networking practices as applied in school environments
- Experience applying ITIL (Information Technology Infrastructure Library) methodologies
Essential Skills:
- Relationship-driven with customer-first mentality
- Excellent written and verbal communication skills
- Excellent problem-solving skills
- Have a passion for technology, particularly in the EdTech space
- Strong organisational and administrative skills, including an ability to prioritise workloads and meet deadlines
- A great team player who can work autonomously when required
Sales Engineer in London employer: Vivi
Vivi is an exceptional employer that fosters a dynamic and innovative work culture, dedicated to enhancing educational experiences through technology. With a strong focus on employee growth, team collaboration, and a customer-first mentality, Vivi offers its employees the opportunity to make a meaningful impact in the EdTech space while enjoying the flexibility of a 100% remote role. Join us in our mission to transform classrooms globally, where your expertise will be valued and your contributions will directly influence the future of education.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the EdTech space, especially those who work at Vivi or similar companies. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your tech skills! When you get the chance to chat with potential employers, make sure to highlight your experience with networking technologies and any relevant certifications. This is your time to shine and demonstrate how you can add value to their team.
✨Tip Number 3
Prepare for those interviews! Research Vivi’s products and think about how you can help enhance their customer journeys. Be ready to discuss how you would approach onboarding customers and solving technical issues. Confidence is key!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our mission. Make sure to tailor your application to reflect your passion for education technology and how you can contribute to our team.
We think you need these skills to ace Sales Engineer in London
Some tips for your application 🫡
Show Your Passion for EdTech:When writing your application, let your enthusiasm for educational technology shine through. We want to see how you connect with our mission of enhancing classroom experiences and supporting teachers and students.
Tailor Your Experience:Make sure to highlight your relevant experience in technical roles and sales environments. We’re looking for specific examples that demonstrate your skills in networking technology and customer support, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Vivi!
How to prepare for a job interview at Vivi
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the Vivi product and its features. Brush up on your knowledge of wired and wireless networking technologies, as well as any relevant troubleshooting techniques. Being able to confidently discuss how these technologies apply in educational environments will impress the interviewers.
✨Showcase Your Customer-Centric Approach
Vivi values a customer-first mentality, so be prepared to share examples of how you've successfully supported customers in the past. Think about specific situations where you’ve gone above and beyond to meet customer needs, especially during onboarding or technical support.
✨Prepare for Technical Questions
Expect to face technical questions related to networking and configuration. Review common scenarios you might encounter in the role, such as setting up the Vivi product in different environments. Practising your responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Team Spirit
As a Sales Engineer, collaboration is key. Be ready to discuss how you’ve worked effectively within a team, especially in a sales context. Highlight your ability to liaise with engineering and support teams, and share examples of how you’ve contributed to a positive team dynamic.
