At a Glance
- Tasks: Provide expert technical support for AV and IT systems while solving complex issues.
- Company: Join Vivedia, a leader in creating meaningful tech experiences.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with chances to travel and meet clients.
- Why this job: Be the go-to tech hero, helping customers and tackling exciting challenges.
- Qualifications: Strong problem-solving skills and a passion for technology.
The predicted salary is between 40000 - 45000 £ per year.
Description
At Vivedia, we create meaningful moments through technology.
From cutting-edge AV solutions to seamless customer experiences, we help organisations connect, communicate, and inspire.
Right now, we're looking for a Technical Support Engineer who loves solving problems, helping customers, and getting stuck into complex technical challenges.
If you're the person others turn to when technology misbehaves, we'd love to hear from you.
As a Technical Support Engineer, you'll be a key member of our Support & Quality team, acting as a trusted expert for our customers when they need us most.
You'll tackle a mix of AV and IT support issues, investigate faults, work with internal specialists to find solutions, and ensure customers receive an exceptional service experience every time.
Requirements
- Providing expert remote technical support for a range of AV and IT systems.
- Acting as an escalation point for technical issues, supporting customers through our 1st–3rd line support process.
- Handling support calls, logging and managing tickets through our CRM system.
- Diagnosing, troubleshooting, and resolving complex technical faults across hardware, software, and networked systems.
- Working closely with Engineering and Development teams to investigate and resolve advanced technical issues.
- Creating and maintaining technical documentation, knowledge base articles, and support guides.
- Delivering outstanding customer service and building strong relationships with clients.
- Occasionally travelling to customer locations to resolve critical incidents and provide hands-on support.
Technical Support Engineer employer: Vivedia
Vivedia is an exceptional employer located in Sheffield, offering a dynamic work environment that prioritises integrity and innovation. As a Commercial Finance Manager, you will benefit from a culture that encourages professional growth and collaboration with cross-functional teams, providing ample opportunities to influence business performance and drive meaningful change within the Finance function.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vivedia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vivedia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vivedia:Your cover letter is your chance to shine! Tell us why you want to work at Vivedia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vivedia!
How to prepare for a job interview at Vivedia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
