At a Glance
- Tasks: Ensure seamless connectivity for life’s biggest moments through technical troubleshooting and project delivery.
- Company: Vivedia, a leader in providing reliable AV experiences for meaningful events.
- Benefits: Competitive salary, opportunities for travel, and skill development.
- Other info: Dynamic role with a mix of office work and site visits, fostering collaboration.
- Why this job: Make a real impact by keeping critical systems live during important life events.
- Qualifications: Solid networking knowledge and experience with routers, switches, and firewalls.
The predicted salary is between 35000 - 45000 £ per year.
About the Role
At Vivedia, we support life’s biggest and most meaningful moments, from weddings and citizenship ceremonies to final farewells. Behind every one of these moments is a seamless AV experience. And behind that is reliable, secure connectivity. As a Customer Network Engineer, you’ll play a vital role in ensuring our technology performs exactly as it should, without interruption. You’ll take ownership of the networks that power our systems, working with customers, providers and internal teams to keep everything connected.
Responsibilities
- Take ownership of networking across our customer sites.
- Support the deployment of new internet connections.
- Diagnose and resolve network issues quickly and effectively.
- Work closely with customer IT teams, ISPs, and internal stakeholders.
- Support live projects, including site visits when required.
- Provide 2nd and 3rd line support for network-related issues.
- Maintain accurate records of connections, performance and status.
Qualifications
- Solid understanding of networking fundamentals and internet connectivity.
- Experience working with routers, switches, and firewalls.
- Proven ability to troubleshoot networking issues.
- Experience providing 2nd or 3rd line technical support.
- A recognised certification (e.g., CompTIA Network+) is beneficial.
- Confident communicating with customers, providers and colleagues.
- Proactive, organised, and able to manage multiple priorities.
- Calm under pressure, able to solve problems effectively.
- Collaborative and willing to share knowledge.
What makes this role valuable
- Life events: Variety – mix of technical troubleshooting, project delivery and customer interaction.
- Customer interaction: Ownership – take responsibility for connectivity across multiple sites.
- Multiple sites: Impact – your work directly ensures critical systems stay live.
What to expect
- A mix of office-based work and travel to customer sites.
- Collaboration with technical, commercial and engineering teams.
- Opportunities to develop your technical skills and broaden your experience.
Customer Network Engineer in Sheffield employer: Vivedia
At Vivedia, we pride ourselves on being an exceptional employer, offering a dynamic work environment where your contributions directly impact significant life events. Our collaborative culture fosters professional growth, providing ample opportunities for skill development and hands-on experience in a supportive team setting. With a focus on innovation and customer satisfaction, working with us means being part of a mission that truly matters, all while enjoying the benefits of a flexible work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Network Engineer in Sheffield
✨Tip Number 1
Network your way to success! Reach out to professionals in the industry on LinkedIn or at networking events. We can’t stress enough how valuable personal connections are when it comes to landing that Customer Network Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or troubleshooting successes, make sure to highlight them in conversations. We want to see how you’ve tackled real-world problems and made an impact.
✨Tip Number 3
Prepare for those interviews like a pro! Research Vivedia and understand their AV solutions. We recommend practising common technical questions and scenarios related to networking to showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for passionate individuals who can take ownership of connectivity and make a difference.
We think you need these skills to ace Customer Network Engineer in Sheffield
Some tips for your application 🫡
Show Your Networking Skills:Make sure to highlight your understanding of networking fundamentals and any hands-on experience you have with routers, switches, and firewalls. We want to see how your skills align with the role of a Customer Network Engineer!
Be Specific About Your Experience:When detailing your previous roles, focus on your troubleshooting abilities and any 2nd or 3rd line support you've provided. We love seeing concrete examples of how you've solved network issues in the past!
Communicate Clearly:Since this role involves working closely with customers and internal teams, make sure your application reflects your communication skills. Use clear and concise language to demonstrate how you can effectively collaborate with others.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Vivedia
✨Know Your Networking Fundamentals
Make sure you brush up on your networking basics before the interview. Understand how routers, switches, and firewalls work, as well as common troubleshooting techniques. This knowledge will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved network issues. Think of situations where you had to act quickly under pressure, as this role requires calmness and efficiency in problem-solving.
✨Demonstrate Your Communication Skills
Since you'll be working closely with customers and internal teams, practice explaining technical concepts in simple terms. Be ready to share experiences where you effectively communicated with non-technical stakeholders.
✨Highlight Your Collaborative Spirit
Vivedia values teamwork, so be prepared to talk about how you've collaborated with others in past roles. Share examples of how you’ve shared knowledge or worked together to achieve a common goal, especially in a technical environment.
