Remote Sales Account Manager

Key Account Manager
Hybrid – 2/3 days in the office
We are Vivedia, the UK’s market leader in audio visual services for ‘once in a lifetime events’ (weddings, funerals, citizenship ceremonies). We have a head office in Sheffield and a satellite office in London, but our customers are spread across the UK.

We care about having a positive, friendly, and engaging workplace, as that is the key to delivering great customer service. People love working here, and we have the independent survey results to prove it – we’re officially one of the ‘Best Companies’ in the UK to work for! It might be because of the flexibility we offer in terms of how and where we work, or the genuinely fun and supportive environment we’ve built in our dog-friendly office (complete with top of the range coffee machine), or the great service we deliver that gives them all such a buzz. This passion is driven from the top down by James, our MD (who hates titles and is just simply ‘James’) and the leadership team who make sure that brilliant customer service is at that heart of everything we do. We are looking for a Key Account Manager to proactively own and manage a portfolio of our key customer accounts, someone with a high sense of purpose and motivation to ensure the life events we are enhancing, receiving best in class service as standard, and our customers feel our \’customer first\’ values in every interaction.

Our Customer Success team help manage the day-to-day customer experience, solving problems, driving commercial outcomes and building great relationships to make sure customers are happy with our service.

As a Key Account Manager you’ll be responsible for onboarding new customers, managing their experience, identifying and meeting customer needs to drive commercial outcomes and maintain retention. You’ll have lots of data and information at your fingertips to help determine where to focus your efforts, ensuring customers are receiving the best value from the products and services they buy from us.

Building and maintaining customer relationships through proactive customer contact/meetings (on the phone, online, in person)
Proactive management of your portfolio using data and insight to steer the right activities
Answering all day-to-day customer queries/complaints and liaising with relevant departments to feed back to customer
Keeping CRM and systems up to date
Monitoring product usage
Training on system and products
Achieving customer relationship targets and KPI’s
Previous Account Management and/or Customer Success experience
Experience managing a portfolio of customers, using data to drive activities
Experience in customer service environments
Experience of sales and/or business development environments (desirable, not essential)
Great at building rapport
Experience of delivering online presentations, training sessions or workshops
Clean Driver’s License

Competitive Salary
&##Hybrid/Remote Work Options
⏳ Flexible Working Hours
&##Career Growth Opportunities
&##Generous Paid Time Off
&##Parental Leave
&##Free Tea, Coffee & Fruit
&##Company Events & Team Building